DiscussWorldIssues - Socio-Economic Religion and Political Uncensored Debate - View Single Post - Banco Popular ATM Malfunction

**SergZHy67** · 06-08-2012, 03:03 AM

First time this has ever happened to me. Went to the ATM, took out 10,000 pesos and everything worked fine. Attempted to take out another 5,000 pesos and the money appears to have jammed as it was about to dispense the bills. The screen said the transaction was cancelled. No receipt was produced. The machine then appeared to reset itself so I tried again... unfortunately with the same result. Screen said the transaction was cancelled and no receipt. I got home and sure enough, the last two transactions went through even though the machine said the transactions were cancelled. I called my US bank and they have initiated a fraud claim but I've little faith that anything will come of it. I'm sure my 10,000 pesos are long gone. My US bank says they will contact Banco Popular to have them balance out the ATM. I almost laughed at the poor woman. I said "This is the Dominican Republic we are talking about." I'm contemplating going to the local Banco Popular branch at Palma Real in the morning but I'm not sure it would serve any purpose. The ATM wasn't at a branch... it's the one in front of Barcelo Dominican Beach Hotel in Cortecito.

Will going to the branch office do any good?

06-08-2012, 03:03 AM	#1
SergZHy67 Join Date Oct 2005 Posts 457 Senior Member	Banco Popular ATM Malfunction - no money First time this has ever happened to me. Went to the ATM, took out 10,000 pesos and everything worked fine. Attempted to take out another 5,000 pesos and the money appears to have jammed as it was about to dispense the bills. The screen said the transaction was cancelled. No receipt was produced. The machine then appeared to reset itself so I tried again... unfortunately with the same result. Screen said the transaction was cancelled and no receipt. I got home and sure enough, the last two transactions went through even though the machine said the transactions were cancelled. I called my US bank and they have initiated a fraud claim but I've little faith that anything will come of it. I'm sure my 10,000 pesos are long gone. My US bank says they will contact Banco Popular to have them balance out the ATM. I almost laughed at the poor woman. I said "This is the Dominican Republic we are talking about." I'm contemplating going to the local Banco Popular branch at Palma Real in the morning but I'm not sure it would serve any purpose. The ATM wasn't at a branch... it's the one in front of Barcelo Dominican Beach Hotel in Cortecito. Will going to the branch office do any good?
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