DiscussWorldIssues - Socio-Economic Religion and Political Uncensored Debate - View Single Post

**Overlord** · 07-09-2012, 05:56 PM

I had a issue at a TPC Scottsdale Stadium course last year(I am a member at another TPC course FYI). I had my clubs with me on a business trip and had some free time so I decided to make a tee time. The course was more expensive than it should have been (the course was beat up from the tournament) but I had never played it before.

As is the case with most guys my size, when you make a golf swing, the shirt often gets untucked (I don't dress sloppily, but just can't find shirts that have long enough tails to stay tucked). Most of the time, I fix it between shots, but on the range prior to the round, I let it stay out for the sake of time. As i was finishing up, a clubhouse attendant asked me to come with him to the clubhouse. No reason was given. I agreed to go there and the assistant pro was there waiting for me.

Before I could even get a word out, he lands into me and told me that they have "standards to uphold" and that a untucked shirt was not allowed on "their course". He suggested that I find somewhere else to play. I said "no problem, just refund my $199".

I proceeded to go into the clubhouse and asked for the TPC liason manager, who came out to assist me. I proceeded to explain what had transpired and told her that I was furious that no one had even warned me. I also showed her my membership credentials and she quickly left to talk with the Assistant Pro. She came back out and told me that they were sorry, but I could go out and play if I remembered to get tucked "frequently". I told her that I was still mad and wanted my refund. I would go play elsewhere.

As I was leaving, I called my home course and let the pro know what had happened. He knows me very well and called the Director of operations at Scottsdale and landed into him. Around 10 minutes later, my cell phone rings and it is the assistant pro apologizing for acting so harshly. He told me to come back to the course and they would comp me "as much as I wanted to play for today". I went back and was treated like royalty. The Director of Operations met me at the bag drop and pulled me aside and apologized profusely. He told me that while it is a higher end course, they still need to realize that customers should be treated with respect and given ample leeway to correct any issues as they occur. He said it is a work in process for their courses, but they are getting improvement over 5 yrs ago.

07-09-2012, 05:56 PM	#20
Overlord Join Date Oct 2005 Posts 608 Senior Member	I had a issue at a TPC Scottsdale Stadium course last year(I am a member at another TPC course FYI). I had my clubs with me on a business trip and had some free time so I decided to make a tee time. The course was more expensive than it should have been (the course was beat up from the tournament) but I had never played it before. As is the case with most guys my size, when you make a golf swing, the shirt often gets untucked (I don't dress sloppily, but just can't find shirts that have long enough tails to stay tucked). Most of the time, I fix it between shots, but on the range prior to the round, I let it stay out for the sake of time. As i was finishing up, a clubhouse attendant asked me to come with him to the clubhouse. No reason was given. I agreed to go there and the assistant pro was there waiting for me. Before I could even get a word out, he lands into me and told me that they have "standards to uphold" and that a untucked shirt was not allowed on "their course". He suggested that I find somewhere else to play. I said "no problem, just refund my $199". I proceeded to go into the clubhouse and asked for the TPC liason manager, who came out to assist me. I proceeded to explain what had transpired and told her that I was furious that no one had even warned me. I also showed her my membership credentials and she quickly left to talk with the Assistant Pro. She came back out and told me that they were sorry, but I could go out and play if I remembered to get tucked "frequently". I told her that I was still mad and wanted my refund. I would go play elsewhere. As I was leaving, I called my home course and let the pro know what had happened. He knows me very well and called the Director of operations at Scottsdale and landed into him. Around 10 minutes later, my cell phone rings and it is the assistant pro apologizing for acting so harshly. He told me to come back to the course and they would comp me "as much as I wanted to play for today". I went back and was treated like royalty. The Director of Operations met me at the bag drop and pulled me aside and apologized profusely. He told me that while it is a higher end course, they still need to realize that customers should be treated with respect and given ample leeway to correct any issues as they occur. He said it is a work in process for their courses, but they are getting improvement over 5 yrs ago.
	Quote