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**Lipitorseffec** · 07-09-2012, 05:58 PM

Interesting responses in this thread. I think I tend to agree with those on the "Pro should have been more professional" side. I mean, sure, yes, you should know that an expensive (or even inexpensive) round of golf may require a dress code. Yes, the concierge should have provided better service/known what questions to ask when booking. Sure.

That club Pro, however, was only a pro - lower p. A real Pro would have walked up and said something like "Gentlemen, glad to have you at our club, however, before you go out, I must advise you that this club does have a dress code. May I walk you over to our pro shop to find/purchase a pair of golf slacks or shorts to meet this requirement." Not only are would he have been treating you with respect, he would have been providing great customer service, enforcing the rules of the club AND potentially increasing sales at the shop - always important in a touch economy.

If you disagreed, the GM can always be brought in for the final decision, all of which can be handled with honesty and respect.

07-09-2012, 05:58 PM	#21
Lipitorseffec Join Date Oct 2005 Posts 407 Senior Member	Interesting responses in this thread. I think I tend to agree with those on the "Pro should have been more professional" side. I mean, sure, yes, you should know that an expensive (or even inexpensive) round of golf may require a dress code. Yes, the concierge should have provided better service/known what questions to ask when booking. Sure. That club Pro, however, was only a pro - lower p. A real Pro would have walked up and said something like "Gentlemen, glad to have you at our club, however, before you go out, I must advise you that this club does have a dress code. May I walk you over to our pro shop to find/purchase a pair of golf slacks or shorts to meet this requirement." Not only are would he have been treating you with respect, he would have been providing great customer service, enforcing the rules of the club AND potentially increasing sales at the shop - always important in a touch economy. If you disagreed, the GM can always be brought in for the final decision, all of which can be handled with honesty and respect.
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