[pGJLweEw]

So your desktop is plugged right into the cable modem and it's not getting a connection?

No, it's plugged into the router which is plugged into the modem. Same as it was earlier today before he redid his computer.

Do you have a router or an external modem?

Both.

She should have both with comcast...Cuz the laptop is getting a signal from the router...

Yep.

Sounds like a TCP/IP problem maybe

Meaning? I am so not computer savvy!