This just wasn't the case, we told them exactly what we were looking for (to get him fitted into a completely new set). When they finally came over to us after about 30 minutes of being there (no big deal we didn't mind waiting) he pulled a driver out first and walked over with us. My father made the comment "This is a stiff flex, I usually game a regular, could I try one of those first?" The guy actually scoffed and made some comment under his breath as he was walking away. He actually rolled his eyes, I was blown away immediately by that. There were several incidents equally as apauling before made father turned and said "You know, I don't think I really want new clubs any more". Honestly, for someone who is supposed to be trying to bring more people to the game, this is extremely poor. My father loves the game of golf as much as the rest of us, and to be told "your swings all over the place" and then to walk away essentially giving the impression that he is not/will not be good enough at golf to warrant the time of this person was a blow to his ego, I could see it on his face. Just completely unacceptable and unwarrented. Good point, I should let them know as I do have his name. Though I am not looking for any hand outs, just disappointed and your right, if they don't know about it they can't fix it.