The response from RIM, TBH, doesn't exactly encourage confidence or address the points raised. It reads like a generic "Yes, there were problem, but they're in the past and we've got a great future with profits at a high level - nothing for you to worry about" sort of press statement. I really liked Jobs's address to the people - I would hope the RIM management looked at it, but I would expect they dismissed it as "Apple propaganda", rather than the great example of what management can be!