[gusecrync]

But it was an open letter, expressing inside concerns that shareholders, partners, employees, etc, will have read and so it really needs more than a rah, rah response, it needed something to reassure the readers that there is actually something being done - heck, the response even mentions a decline in revenue which is certainly not reassuring.

The whole point his letter was saying something needs to be done. His intent was to change how they operate, inspire innovation etc.