I bought an iPhone partly because I like how it looks, which is ruined with a case on it. No other phone I have ever owned has been damaged like this, including three other iPhones. I expect it to get scratched but I don't expect the case to fall apart. And from my experience of Apple they wouldn't have swapped it if the damage was wear and tear! Can anyone recommend a case for my car, wallet, sat nav, pen, watch and coat. I've just realised that I am stupidly carrying all of these things around without any protective housings!!! I can't believe that there are actually people who are so gullible that they think it's acceptable for a £500 product not to have been manufactured with enough quality control to survive being in a pocket.