[Riprincattiva]

Are you really that self-absorbed? Because it appears as you've got the feeling of entitlement down.

I think what he is upset about is a recent system that seems to have been put in place where people in the UK who were charged for going overdrawn in the last five years or so have been able to get full retroactive refunds. Which as you can imagine has cost the banks dearly. Now in some cases this seems fair. Myself I was only withdrawn once in that period but unfortunately could find any paper work. In this case a payment came out early and it put me 9 pounds over drawn. I was charged 20 pounds even though the funds were there the next day.

Then there's the other extreme, I had a colleague at work who came in with paperwork to make a claim for about 1600 pounds. That means she'd gone over drawn about 80 times in five years! ****! If you can't keep from going overdrawn more than once a month you deserve to be charged but this was how it was working out. My sister was working in the legal at the Halifax settling these claims. They were routinely receiving claims in the 100s of pounds.

What Bungle's getting at is why should people who can't handle their finances have to face zero consequences while people who are good customers have to pay for the experience. Banking has generally been 'free' in the UK for decades. So understandably those who played by the rules are wondering why they should have to pay for it.