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**quack!** · 03-06-2009, 02:37 AM

I didn't have any issues with tech support yet myself, but I was rather annoyed at the lady I talked to at their customer service when I ordered the service in the first place, she kept pushing the damned 3 for $99 package deal, when all I needed was the internet. "But sir, it's only a few extra dollars a month for the package deal." Sorry, but an extra $30/month isn't a few extra in my book. Finally I told her "Look, I just moved into my apartment. I don't even own a TV at the moment, and I always use my cell phone instead of land-lines."

If they are similar to other providers, then the poor lady is obliged by her training to offer you every single service that you are eligible for (and do not already have) on every single contact with a customer, or possibly be disciplined (even fired) by the supervisor, who may and most likely is, listening in on the line.

The people at those call centers are scared nearly cross eyed that they will miss offering you a service, and then turn around to see a supervisor heading their way to take them out and shoot them. Not to mention sales quotas.

Its just part of the system, not her fault.

03-06-2009, 02:37 AM	#6
quack! Join Date Oct 2005 Posts 607 Senior Member	I didn't have any issues with tech support yet myself, but I was rather annoyed at the lady I talked to at their customer service when I ordered the service in the first place, she kept pushing the damned 3 for $99 package deal, when all I needed was the internet. "But sir, it's only a few extra dollars a month for the package deal." Sorry, but an extra $30/month isn't a few extra in my book. Finally I told her "Look, I just moved into my apartment. I don't even own a TV at the moment, and I always use my cell phone instead of land-lines." If they are similar to other providers, then the poor lady is obliged by her training to offer you every single service that you are eligible for (and do not already have) on every single contact with a customer, or possibly be disciplined (even fired) by the supervisor, who may and most likely is, listening in on the line. The people at those call centers are scared nearly cross eyed that they will miss offering you a service, and then turn around to see a supervisor heading their way to take them out and shoot them. Not to mention sales quotas. Its just part of the system, not her fault.
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