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**timgillmoreeztf** · 04-05-2009, 01:09 PM

Yes, its called "overcoming objections" and its actually a part of the training. They literally have to ask you a certain set number of times before they are allowed to move on, or they are considered to have not done their jobs and can get in trouble.

I can believe that. When I was trying to transfer my service they would keep trying to push that same triple service but then they'd reword it to you like this, "So, that's the phone, cable and internet, blah, blah?" but emphasized in such a way that it sounded like they were confirming something you'd already said yes to. Similar sort of things when I've activated credit cards.

04-05-2009, 01:09 PM	#15
timgillmoreeztf Join Date Oct 2005 Posts 341 Senior Member	Yes, its called "overcoming objections" and its actually a part of the training. They literally have to ask you a certain set number of times before they are allowed to move on, or they are considered to have not done their jobs and can get in trouble. I can believe that. When I was trying to transfer my service they would keep trying to push that same triple service but then they'd reword it to you like this, "So, that's the phone, cable and internet, blah, blah?" but emphasized in such a way that it sounded like they were confirming something you'd already said yes to. Similar sort of things when I've activated credit cards.
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