DiscussWorldIssues - Socio-Economic Religion and Political Uncensored Debate - View Single Post - Dodgy post-VAT-cut practices (UK)

**payporanymn** · 02-13-2008, 04:04 AM

My Dad just forwarded on an email that he received from his ISP. IS this legal? Seems highly suspect to me.

In light of the recent reduction in VAT made by the government, we are writing to inform you of our response to the changes which will take effect as of the 1st December 2008.

The prices for our broadband packages have always been quoted to you inclusive of VAT. Passing on the VAT reduction would create a lot of costly and time-intensive administrative work, for both us and you, in terms of overhauling customer billing processes as well as amending direct debits and payment instructions.

After careful consideration of all the options, we've taken the decision to leave subscriptions at the current rate.

The financial saving each customer would have received - equating to approximately 32p a month, is far outweighed by the disruption and additional resource these changes would cause to our customer service and support, as well as to you, the customer, in changing your direct debit or WorldPay instructions.

This means your monthly subscription will remain unchanged. However, in order to ensure that overall amounts remain the same, we have to advise you that in effect, we have increased the price of our service by 2.1% - a change that will take effect from 1 December 2008, to the cessation of this temporary rate.

As per your Terms and Conditions http://www.ukonline.net/legal/produc..._broadband.php you do have the option to end your contract with us without being held to your minimum term before the 1st January.

Should you have any questions, please contact UK Online Customer Services on 0800 053 2222 or email us at: customer.services@ukonline.net

Yours sincerely,
UK Online Customer Services

02-13-2008, 04:04 AM	#1
payporanymn Join Date Oct 2005 Posts 444 Senior Member	Dodgy post-VAT-cut practices (UK) My Dad just forwarded on an email that he received from his ISP. IS this legal? Seems highly suspect to me. In light of the recent reduction in VAT made by the government, we are writing to inform you of our response to the changes which will take effect as of the 1st December 2008. The prices for our broadband packages have always been quoted to you inclusive of VAT. Passing on the VAT reduction would create a lot of costly and time-intensive administrative work, for both us and you, in terms of overhauling customer billing processes as well as amending direct debits and payment instructions. After careful consideration of all the options, we've taken the decision to leave subscriptions at the current rate. The financial saving each customer would have received - equating to approximately 32p a month, is far outweighed by the disruption and additional resource these changes would cause to our customer service and support, as well as to you, the customer, in changing your direct debit or WorldPay instructions. This means your monthly subscription will remain unchanged. However, in order to ensure that overall amounts remain the same, we have to advise you that in effect, we have increased the price of our service by 2.1% - a change that will take effect from 1 December 2008, to the cessation of this temporary rate. As per your Terms and Conditions http://www.ukonline.net/legal/produc..._broadband.php you do have the option to end your contract with us without being held to your minimum term before the 1st January. Should you have any questions, please contact UK Online Customer Services on 0800 053 2222 or email us at: customer.services@ukonline.net Yours sincerely, UK Online Customer Services
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