DiscussWorldIssues - Socio-Economic Religion and Political Uncensored Debate - View Single Post - Is there anything I can realistically do about a bad night-time ISP connection?

**shihoodiacarf** · 12-21-2007, 12:54 AM

I've never been with BT but all the ISPs I've used were very keen to help you lower your pings. BlueYonder switched me to another network as soon as I phoned saying my pings were high in the evenings, and Sky actually broke company policy in their effort to lower my pings.

I suggest you give them a call, but insist on speaking to tier 3 support (the ppl who actually know what they're talking about and can actually change stuff for you). You'll be asked a lot of useless questions by the tier 1 ppl, but don't let them catch you out (e.g. if they ask if you tried doing this or that just say yes to all) and eventually they should put you through.

If they still refuse to help just threaten them with switching ISPs. That tends to work wonders.

I wouldn't do that at all - don;t rule out first line support, they have and do spot lots of errors that people forget or don't think important. Like DSL dropping out becuase a sky box is on the line and unfiltered. You'd be suprised at how many times when I was doing 3rd line support that the customer hand't actually done anything which first line had asked them to, such as reboot modems etc...

If I was you, I'd monitor pings, and tracerts to set IPs throughout the day (say 5 ip of game servers not all on the same host/network). Then email that to their support team. You can prove during the day network performance is ok, and that it's unlikely to be an error on your property / config as it's time related. Then you can prove that during peak hours, the connection is saverly lagged / oversubscribed.

Tracerts will also point the finger at certain switches / routers that could need looking at.

12-21-2007, 12:54 AM	#5
shihoodiacarf Join Date Oct 2005 Posts 479 Senior Member	I've never been with BT but all the ISPs I've used were very keen to help you lower your pings. BlueYonder switched me to another network as soon as I phoned saying my pings were high in the evenings, and Sky actually broke company policy in their effort to lower my pings. I suggest you give them a call, but insist on speaking to tier 3 support (the ppl who actually know what they're talking about and can actually change stuff for you). You'll be asked a lot of useless questions by the tier 1 ppl, but don't let them catch you out (e.g. if they ask if you tried doing this or that just say yes to all) and eventually they should put you through. If they still refuse to help just threaten them with switching ISPs. That tends to work wonders. I wouldn't do that at all - don;t rule out first line support, they have and do spot lots of errors that people forget or don't think important. Like DSL dropping out becuase a sky box is on the line and unfiltered. You'd be suprised at how many times when I was doing 3rd line support that the customer hand't actually done anything which first line had asked them to, such as reboot modems etc... If I was you, I'd monitor pings, and tracerts to set IPs throughout the day (say 5 ip of game servers not all on the same host/network). Then email that to their support team. You can prove during the day network performance is ok, and that it's unlikely to be an error on your property / config as it's time related. Then you can prove that during peak hours, the connection is saverly lagged / oversubscribed. Tracerts will also point the finger at certain switches / routers that could need looking at.
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