DiscussWorldIssues - Socio-Economic Religion and Political Uncensored Debate - View Single Post - GRrrr! I hate dealing with level 1 tech support!

**ImmitsRom** · 09-13-2007, 08:00 AM

Wow...$75 to have tech come....we don't charge anything for tech to come out in Time Warner
And all this crap stuff she was saying about the router is definitly incorrect, 99% of the time isn't the router and the modem itself just needed to be reset

Which I knew. I knew my router was fine because Remote desktop (how I control the mac hooked up to the stereo system and HDTV when I'm not on the couch) was reacting fine to input. Also, the file server was up and all of the shared folders were fine as well.

So my internal network was fine. She also tried telling me that my IP addresses were wrong on the computer because they weren't 192.168.x.x. She didn't beleive me when I told her I changed them to a custom IP.

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What kills me is that she didn't try an option that was open to her, simply remotely rebooting the modem itself. In the end, thats what the level 2 guy did and it fixed the problem within 20 seconds, the time needed for the modem to reboot.

09-13-2007, 08:00 AM	#1
ImmitsRom Join Date Oct 2005 Posts 607 Senior Member	Wow...$75 to have tech come....we don't charge anything for tech to come out in Time Warner And all this crap stuff she was saying about the router is definitly incorrect, 99% of the time isn't the router and the modem itself just needed to be reset Which I knew. I knew my router was fine because Remote desktop (how I control the mac hooked up to the stereo system and HDTV when I'm not on the couch) was reacting fine to input. Also, the file server was up and all of the shared folders were fine as well. So my internal network was fine. She also tried telling me that my IP addresses were wrong on the computer because they weren't 192.168.x.x. She didn't beleive me when I told her I changed them to a custom IP. ___________ What kills me is that she didn't try an option that was open to her, simply remotely rebooting the modem itself. In the end, thats what the level 2 guy did and it fixed the problem within 20 seconds, the time needed for the modem to reboot.
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