its your own dam fault for joining them in the first place. no one seems to bother reasurching there isp's at all but youll spend weeks checking out what cpu to buy. this isp has never been any good and a search of any of the comunity forums whould have shown this. leave them! the service is not going to improve no matter what rubish they tell you. it seems to be working practice by the internet service providers to blame everything from bt to your equiptment and make you waste hours of your time trouble shooting your connection when they know full well there the problem. if you want a suggestion on a decent isp then i recomend adsl24. good service at a reasonable price.