Well, im glad to see that somone else is having trouble with them! We changed over to them over 6 months back. Were on the ADSL Max package, but line onle received 2mb for the first 2 months.... In the modem, and ADSLguides.org reported our connection was at 444kbps!!! This is unbelievable! We rang them and got the same advice "Delete cookies, clear temp folder" etc etc.. We have even had someone dial into our computer, but still no joy! 3 months later, and around £100 on phone calls to them, and we still are connected at the crappy speed! We have been told every story under the sun, its been fixed, will be receiving a call in the next 24 hours etc... All bollox! I HATE BT [cursing]