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**YpciJQdo** · 11-14-2006, 08:41 AM

The problem with Indian call centers (for me) is that they all have to read from scripts. They (the ones I have phoned up at least) don't seem to have a clue about the products they are trying to support/sell. It's a bit like trying to have a meaningful conversation with a computer.

On the other hand, when I phone up UK call centers, they often know something about the product they are supporting/selling, which means they are generally much more helpful.

11-14-2006, 08:41 AM	#24
YpciJQdo Join Date Oct 2005 Posts 395 Senior Member	The problem with Indian call centers (for me) is that they all have to read from scripts. They (the ones I have phoned up at least) don't seem to have a clue about the products they are trying to support/sell. It's a bit like trying to have a meaningful conversation with a computer. On the other hand, when I phone up UK call centers, they often know something about the product they are supporting/selling, which means they are generally much more helpful.
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