DiscussWorldIssues - Socio-Economic Religion and Political Uncensored Debate - View Single Post

**Yyaqyped** · 11-14-2006, 07:53 PM

2. Call center people, no matter where they are based, are not trained to think outside of the box. If you ask them something they don't have a script or procedure for, then they either don't know, or they say they can't help you.

This is bullshit. It depends on the company that owns the call center. Some train their agents in a way to think outside of that box. I mean all call centers have their compendium, but some give their agents alot more to say and improvise. Talked to a FRITZ call center agent yesterday (DSL modems/routers), and the guy really tried everything to help us. We even went deep into Windows to places probably no man has gone before and finally he found the problem. The call center was placed in Berlin so he could speak my language, heh.

11-14-2006, 07:53 PM	#34
Yyaqyped Join Date Oct 2005 Posts 469 Senior Member	2. Call center people, no matter where they are based, are not trained to think outside of the box. If you ask them something they don't have a script or procedure for, then they either don't know, or they say they can't help you. This is bullshit. It depends on the company that owns the call center. Some train their agents in a way to think outside of that box. I mean all call centers have their compendium, but some give their agents alot more to say and improvise. Talked to a FRITZ call center agent yesterday (DSL modems/routers), and the guy really tried everything to help us. We even went deep into Windows to places probably no man has gone before and finally he found the problem. The call center was placed in Berlin so he could speak my language, heh.
	Quote