[Blacksheepaalredy]

Dell server support is excellent.
However that isn't via an Indian call centre - well it has never been everytime I've called up.
We're based in the UK and we always speak to somebody in Ireland - sometimes a thick Irish accent can be difficult going but generally no problem.

I had an issue with my Dell 2005 widescreen LCD, however they swapped that over with a 2007 which was very nice of them and solved the problem.

I have spoken with Dell engineers and basically they get black marked every time they get something wrong and that is why you will find the helpdesk and engineers going through a script, getting you to check the obvious and sometimes making you feel like your talking to a fool.
If they take the callers word and the fault wasn't as described they get black marked, too many of those and they are shown the door.
Classic example maybe I'll call up support and say that I've got a faulty memory module - maybe I've run Memtest on a crashing Dell and it has thrown up an error.
Pretty conclusive, however if the person I speak to sends out an engineer (or just the part if I request that instead) and that doesn't fix the issue he gets into trouble.
Hence he will get me to run through his "script" of things to check which will confirm it's not the memory controller on the motherboard, it's not the RAID controller throwing up a false error message etc.

Generally speaking, with the exception of Crucial, Dell are my favourite company to deal with when it comes to technical support.