brother Numaan who told you this is the makki zamana? How long will it last? Until Imam Mehdi AS? Bro man whichever buzrug said this is mistaken. Brother man see man when you are in a postion of power then you show mercy otherwise it will be seen as weakness. If you do not complain then the matter will get worse and affect other muslims. It varies from person to person. See the point is due to you not complaining it is very likely that he will continue doing it. I mean I worked in the NHS and many nurses would treat patients like dirt until they would start getting complaints and when they knew their job was in danger they started behaving themselves. I tell you what mercy is. Once some saw someone trying to rob someone and there was skip full of building materials. They picked up a few bricks and went to the guy...he stopped his robbery and apologized and said my uncle is muslim and I respect you guys. Another time some school kids attacked a muslim guy for no reason and filmed this on their phone. Within a few minutes muslims came and chased them away...the next day they saw one guy and chased him again and he ran away....the point is the soft soft approach is good at times but our shariah has not just given the option of turning the cheek. Ask the south african brothers if they turned a cheek each time...they would be robbed on a daily basis.