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**investmentonlinev2006x** · 02-12-2007, 11:30 PM

I wish I had read that thread earlier

I ordered a 8800GT from OCUK. They did their job well and shipped the card quickly to Switzerland via the "Royal Mail International Priority Signed For" service. They sent me the consignment number from RM.

However RM managed to lose my card. The tracking is still showing the initial status " We have received your item, posted on 22/11/07 and it is being processed for delivery abroad". It's been 10 days now. The priority delivery from UK to Switzerland usually takes 3 days. There is also no trace of my package in the Swiss Track & Trace system. So I guess the card never left UK.

I sent a webnote to OCUK requesting some help because I'm a customer & I paid a high priority delivery fee. Moreover, living in Switzerland & being a swiss citizen, I needed their help because they know UK & Royal Mail better than me of course.

All I got was this answer:
Dear XXX XXXX,

There is absolutely nothing that we can do until it has either been delivered or 21 days have passed.

After 21 days Royal Mail will assume that the parcel is lost and we will be able to claim our money back. After that we would then be able to re-ship the item to you.

Regards,

Dan Worral I understand it is not OCUK's fault and I understand they say they will send another card in 1 month or so (when they got THEIR money back from RM even though it's mine actually, and this claim will probably take several days).

But this e-mail is so cold, I mean they could at least say something like "We are sorry for what is happening" or whatever, no really this email shows that they don't care at all, they have my money, so where is the problem ?

I'll tell you where the problem is: if you know that you'll get the money back from RM and if you have all the evidences (dead RM tracking) that the card is lost then you should satisfy your customer at once and send him another card NOW and not in one month when its value will have dropped.

Why should I be responsible for this ? I paid the full price and got nothing for it.

Also, in one month, if they don't get the money back from RM, they don't send me another card and I have lost my rights to contest the transaction through my bank so....

I know I sound like a whiner but it's annoying that the customer who pays honestly with his hard earned money is the one who gets f#cked in the end.

[xmassad]

02-12-2007, 11:30 PM	#1
investmentonlinev2006x Join Date Oct 2005 Posts 675 Senior Member	I wish I had read that thread earlier I ordered a 8800GT from OCUK. They did their job well and shipped the card quickly to Switzerland via the "Royal Mail International Priority Signed For" service. They sent me the consignment number from RM. However RM managed to lose my card. The tracking is still showing the initial status " We have received your item, posted on 22/11/07 and it is being processed for delivery abroad". It's been 10 days now. The priority delivery from UK to Switzerland usually takes 3 days. There is also no trace of my package in the Swiss Track & Trace system. So I guess the card never left UK. I sent a webnote to OCUK requesting some help because I'm a customer & I paid a high priority delivery fee. Moreover, living in Switzerland & being a swiss citizen, I needed their help because they know UK & Royal Mail better than me of course. All I got was this answer: Dear XXX XXXX, There is absolutely nothing that we can do until it has either been delivered or 21 days have passed. After 21 days Royal Mail will assume that the parcel is lost and we will be able to claim our money back. After that we would then be able to re-ship the item to you. Regards, Dan Worral I understand it is not OCUK's fault and I understand they say they will send another card in 1 month or so (when they got THEIR money back from RM even though it's mine actually, and this claim will probably take several days). But this e-mail is so cold, I mean they could at least say something like "We are sorry for what is happening" or whatever, no really this email shows that they don't care at all, they have my money, so where is the problem ? I'll tell you where the problem is: if you know that you'll get the money back from RM and if you have all the evidences (dead RM tracking) that the card is lost then you should satisfy your customer at once and send him another card NOW and not in one month when its value will have dropped. Why should I be responsible for this ? I paid the full price and got nothing for it. Also, in one month, if they don't get the money back from RM, they don't send me another card and I have lost my rights to contest the transaction through my bank so.... I know I sound like a whiner but it's annoying that the customer who pays honestly with his hard earned money is the one who gets f#cked in the end. [xmassad]
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