[AngelaJohnston]

You may have problems with the drivers on your computer. So go to your printer manufacturer's website and download the driver and install it. If this does not help you, then as already mentioned, reset the printer to factory settings. Also check if you have any ink in your printer, you may not have noticed when it ran out. I usually apply here https://www.mrdepot.ca/collections/hp-toner-cartridges to quickly replace the paint. I wish you success in solving your problem.