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**exsmoker** · 06-20-2012, 06:43 AM

They would use the dos version of "PC Anywhere" to fix the things from Arizona if the database got screwed up..

Cause, that was about the only way to lay hands on this stuff then from off site.

No dedicated network, modem to modem.

My main product is something like PCAnywhere, but far more secure and built for POS systems. Instead of remoting in to one site at a time, like PCAnywhere or LogMeIn, and taking over the machine to do what you need to do, we have all of the sites in a company connected to our datacenter via a storeside application running on each of the machines. A technician can open a client on his computer and select when site he wants to look at from a list (some of our resellers cover 1500 or more sites). We monitor the site and send various alerts when things are out of whack. You can transfer files to and from, schedule multiple sites for almost any kind of software update, start and stop services, kill tasks, send commands, run reports, and all kinds of other stuff without actually having to take control of the machine. We can use VNC to connect if we need to, but it's a last resort, unlike the other programs that only have that option. A small team of technicians (or one badass technician) can manage support for 100's of sites spread out over long distances. No longer do you even need to send a technician to the site, unlike the old days when I was working with the mechanical cash registers. We can even create and restore images remotely. If the hardware breaks, a store just has to send it in and a loaner replacement is sent out. The beauty is that the store owner doesn't have to spend a bunch of time fucking with the technology, he just has to run his store/restaurant.

06-20-2012, 06:43 AM	#25
exsmoker Join Date Oct 2005 Posts 413 Senior Member	They would use the dos version of "PC Anywhere" to fix the things from Arizona if the database got screwed up.. Cause, that was about the only way to lay hands on this stuff then from off site. No dedicated network, modem to modem. My main product is something like PCAnywhere, but far more secure and built for POS systems. Instead of remoting in to one site at a time, like PCAnywhere or LogMeIn, and taking over the machine to do what you need to do, we have all of the sites in a company connected to our datacenter via a storeside application running on each of the machines. A technician can open a client on his computer and select when site he wants to look at from a list (some of our resellers cover 1500 or more sites). We monitor the site and send various alerts when things are out of whack. You can transfer files to and from, schedule multiple sites for almost any kind of software update, start and stop services, kill tasks, send commands, run reports, and all kinds of other stuff without actually having to take control of the machine. We can use VNC to connect if we need to, but it's a last resort, unlike the other programs that only have that option. A small team of technicians (or one badass technician) can manage support for 100's of sites spread out over long distances. No longer do you even need to send a technician to the site, unlike the old days when I was working with the mechanical cash registers. We can even create and restore images remotely. If the hardware breaks, a store just has to send it in and a loaner replacement is sent out. The beauty is that the store owner doesn't have to spend a bunch of time fucking with the technology, he just has to run his store/restaurant.
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