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**tattcasetle** · 08-31-2007, 03:53 AM

I bought a Sony VAIO at Best Buy almost 4 years ago. I could have bought an extended warranty, which for that item would have lasted 2 years. As many of you know earlier this year my computer completely crashed. I took it to the Geek squad. It took them 2 weks to determine that the problem was not hardware, but that some critical program had somehow gotten erased or contaminated, so the only way to fix my computer was to back up the hard drive then wipe it and re-install the basic programs. When I bought the machine years ago Best Buy installed the basic programs, but did not give me the discs, so the discs had to be ordered from the manufacturer. Best Buy wouldn't order the discs for me, they insisted that I order them myself. When I brought the discs in to them they took another 2 weeks to install them. Finally I brought the machine home I discovered that the back-up discs which I paid over $100 for them to make only contained useless data from the "Desktop" folders.

Subsequently I don't buy big ticket items from Best Buy anymore. The 'Geek Squad' is a joke.

08-31-2007, 03:53 AM	#14
tattcasetle Join Date Oct 2005 Posts 535 Senior Member	I bought a Sony VAIO at Best Buy almost 4 years ago. I could have bought an extended warranty, which for that item would have lasted 2 years. As many of you know earlier this year my computer completely crashed. I took it to the Geek squad. It took them 2 weks to determine that the problem was not hardware, but that some critical program had somehow gotten erased or contaminated, so the only way to fix my computer was to back up the hard drive then wipe it and re-install the basic programs. When I bought the machine years ago Best Buy installed the basic programs, but did not give me the discs, so the discs had to be ordered from the manufacturer. Best Buy wouldn't order the discs for me, they insisted that I order them myself. When I brought the discs in to them they took another 2 weeks to install them. Finally I brought the machine home I discovered that the back-up discs which I paid over $100 for them to make only contained useless data from the "Desktop" folders. Subsequently I don't buy big ticket items from Best Buy anymore. The 'Geek Squad' is a joke.
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