[globjgtyf]

I'm on their cheapest plan (not including economy plans) and I get this for my internet speed:



Now keep in mind im on wifi so im not sure if im being limited by my crappy wifi.

[Khurlxgq]

From what I gather they have the most World of Warcraft downtime over all the other ISP's.

[Karpattaisp]

well, it's funny you ask that at this particular time. The last few days here, comcast's signal has been going from absolutely amazingly fast, all the way down to NO SIGNAL AT ALL for 2 minutes or so, sometimes 2 minutes and sometimes longer. REALLY handy when you're trying to say PLAY a game orrrr, download something you have to have in order to complete a project etc.
Calling comcast Tech pinheads is always a treat. They EVERY TIME will blame our equipment for any problems, even as we sit there and watch the indicator lights on the cable modem all go out and then a few minutes later come back on. I think the best time so far, yesterday, was when i asked them " HEY just for the heck of it, are you guys able to test your cable modem from where you are, to see if your equipment has any problems?" ( I sat there for a few seconds waiting for them to complete whatever , holding the completely disconnected/unplugged cable modem in my hand)
" Sir we are showing no problems at this time. It must be your equipment not ours."
So my guess is, reasons like i just described!

[RealCHEAPsoftDOWNLOAD]

I'm on their cheapest plan (not including economy plans) and I get this for my internet speed:



Now keep in mind im on wifi so im not sure if im being limited by my crappy wifi.

*sigh*

What kind of Wifi do you have dude?

[Jon Woodgate]

Maybe if they would stop arbitrarily increasing their cable & internet rates, and didn't charge an arm and a leg to begin with. When I first got cable, I just got the internet package by itself, which was $67/month! Without cable service, they also used to limit you to only 4mbps instead of the then-standard 6mbps. Totally overpriced for that speed when compared to similar DSL packages. Then a couple months later I decide to add basic cable, and I actually saved myself a few bucks a month because the internet is a lot cheaper when purchased with cable service.

I didn't have any issues with tech support yet myself, but I was rather annoyed at the lady I talked to at their customer service when I ordered the service in the first place, she kept pushing the damned 3 for $99 package deal, when all I needed was the internet. "But sir, it's only a few extra dollars a month for the package deal." Sorry, but an extra $30/month isn't a few extra in my book. Finally I told her "Look, I just moved into my apartment. I don't even own a TV at the moment, and I always use my cell phone instead of land-lines."

The cable signal is horrible, you'd be surprised how often the TV picture & sound cuts out or gets garbled, and sometimes my internet goes down or gets lagged for minutes at a time even though the cable modem is showing up as connected and in-sync still.

[quack!]

I didn't have any issues with tech support yet myself, but I was rather annoyed at the lady I talked to at their customer service when I ordered the service in the first place, she kept pushing the damned 3 for $99 package deal, when all I needed was the internet. "But sir, it's only a few extra dollars a month for the package deal." Sorry, but an extra $30/month isn't a few extra in my book. Finally I told her "Look, I just moved into my apartment. I don't even own a TV at the moment, and I always use my cell phone instead of land-lines."

If they are similar to other providers, then the poor lady is obliged by her training to offer you every single service that you are eligible for (and do not already have) on every single contact with a customer, or possibly be disciplined (even fired) by the supervisor, who may and most likely is, listening in on the line.

The people at those call centers are scared nearly cross eyed that they will miss offering you a service, and then turn around to see a supervisor heading their way to take them out and shoot them. Not to mention sales quotas.

Its just part of the system, not her fault.

[SQiTmhuY]

Ive never had an issue with them, Ive paid the same price for yrs $50 a month for their middle package. I believe Im at 6mbps and 3 up. I play alot of FPS online and havent had many lag issues.

I for one am content with their service here in Denver. I would like to see higher speeds offered for the $50 a mo package

[MaickiP]

Bandwidth speed tests with Comcast are pointless since they use Powerboost.

[timgillmoreeztf]

I'm on their cheapest plan (not including economy plans) and I get this for my internet speed:



Now keep in mind im on wifi so im not sure if im being limited by my crappy wifi.

I don't know why do people hate Comcast? Could it be that I kept their service and moved to a new address, had the old equipment installed here and then they charged me $545 for a 'non returned equipment' charge? Or maybe it's that they said they had disconnected the old service on the 23rd, yet I was still using the internet there on the 27th? Or the fact that when calling them up to inform them this they resolutely refuse to acknowledge that and keep telling me "Yes sir, that service was disconnected on the 23rd". I could go on there's so many other issues but the long and short of it is, people hate Comcast because they are a pain in the ass to deal with and as mutelight pointed out the first 5megs or something of a download is covered by powerboost so the speed test is all but useless.

[MaickiP]

I don't know why do people hate Comcast? Could it be that I kept their service and moved to a new address, had the old equipment installed here and then they charged me $545 for a 'non returned equipment' charge? Or maybe it's that they said they had disconnected the old service on the 23rd, yet I was still using the internet there on the 27th? Or the fact that when calling them up to inform them this they resolutely refuse to acknowledge that and keep telling me "Yes sir, that service was disconnected on the 23rd". I could go on there's so many other issues but the long and short of it is, people hate Comcast because they are a pain in the ass to deal with.

Exactly. I had Comcast internet and video service for many years and had so many VOD, HD, and internet issues in all of the places that I have lived. The random internet outages were the most obnoxious, this happened in GA and here in CA until I switched video and internet providers. Whenever I had signal issues at my places they would send out a technician that had absolutely no idea what was going on.

[furious1]

We have Comcast and never had any problems with them. You get the usual problem here and there on their end that is quickly fixed.
The only downside that I have noticed, is that sometimes with the HD content, the image will pause for a second or two, with audio still going and then be back to where it is supposed to be at. I really noticed it during football season. Not sure if it is still happening, but it was in the fall for football.


Prices are a touch high imo, but now we have the 3 for $99.99. Internet, phone and TV plus like an extra $15 for an extra HD box and HD channels. Though, at least here, they are really getting their moneys worth more and more. They have been adding HD channels pretty often now and are going to double what we started with very soon here. Internet speeds are also going to be increasing.




I did hate Comcast where my dad used to live. Where he lives, he has the side affects of everyone being on the internet at once. Would be slower than 56k at times. Though where I live, we never get that kind of problem.



With the current services available here as well, Comcast is by far the best. AT&T offers half of what Comcast offers for the same price, Satillete TV is a little cheaper and gives you more channels, but doesn't offer anything else worth wild. Than there is Charter that is slightly more expensive than Comcast, and their service is slightly worse as well.
As far as Customer Service, anywhere I have been, 0 complaints. A while back, one guy gave us standard cable service for the price of basic cable (2-13). We had that for maybe like 5 or 6 years.
Than as far is Internet Service, we have been paying the same price for internet since day one and speeds have gone from 1.5Mb/s to 6Mb/s and soon for the same price will be 12Mb/s in the summer.

Our power company is going to be offering services here very soon and that I am hoping will be killer. First to have fiber to the home, they have said that their internet will be 50Mb/s for 10% cheaper than Comcast, and their TV service will offer more channels and they will have phone service too all for 10% cheaper than Comcast. I hope that they can deliver what they have promised us so far.



I would give Comcast an 8/10 where I live. Could be better, but are the best that our area currently offers. Where my dad lives, 6/10 because of internet bandwidth limitations during peak hours.

[SQiTmhuY]

Bandwidth speed tests with Comcast are pointless since they use Powerboost.

if you do like 3 or 4 tests in a row it will eventually do the REAL speed.

[Jon Woodgate]

If they are similar to other providers, then the poor lady is obliged by her training to offer you every single service that you are eligible for (and do not already have) on every single contact with a customer, or possibly be disciplined (even fired) by the supervisor, who may and most likely is, listening in on the line.

True, but perhaps I didn't make it clear enough that I literally had to turn the offer down a good 3-4 times before I gave my final response as to why I didn't want the extras. It was almost like she was arguing with me about it. "Sir, I just don't see why you wouldn't take the package, it's a great deal," "It's only a few more dollars," etc.

[quack!]

True, but perhaps I didn't make it clear enough that I literally had to turn the offer down a good 3-4 times before I gave my final response as to why I didn't want the extras. It was almost like she was arguing with me about it. "Sir, I just don't see why you wouldn't take the package, it's a great deal," "It's only a few more dollars," etc.

Yes, its called "overcoming objections" and its actually a part of the training. They literally have to ask you a certain set number of times before they are allowed to move on, or they are considered to have not done their jobs and can get in trouble.

Funny world, isn't it?

[timgillmoreeztf]

Yes, its called "overcoming objections" and its actually a part of the training. They literally have to ask you a certain set number of times before they are allowed to move on, or they are considered to have not done their jobs and can get in trouble.

I can believe that. When I was trying to transfer my service they would keep trying to push that same triple service but then they'd reword it to you like this, "So, that's the phone, cable and internet, blah, blah?" but emphasized in such a way that it sounded like they were confirming something you'd already said yes to. Similar sort of things when I've activated credit cards.

[gariharlj]

Because they ruined TechTV[cursing]

[Pinkman]

Because they ruined TechTV[cursing]

There it is!

Come on man, instead of having interesting technology related shows...wouldn't you rather watch old episodes of Cops? Bad movies? Old Star Trek episodes...and whatever the hell G4 Underground is supposed to be?

[quack!]

I can believe that. When I was trying to transfer my service they would keep trying to push that same triple service but then they'd reword it to you like this, "So, that's the phone, cable and internet, blah, blah?" but emphasized in such a way that it sounded like they were confirming something you'd already said yes to. Similar sort of things when I've activated credit cards.

Assumptive close. You never say, "That will be ten thousand dollars, are you interested in that price?"

Instead you say, "That will be ten thousand dollars, and coverage will begin on the third. Did you want to pay cash or check?" [rofl]

Standard sales practice practically anyplace you go.

I have done that job and hated it! (I quit) I went home feeling slimy at night. (But boy did it pay nice!) 60k+

[dafodilkemmy]

I think the real question is why does dude101 spend most of his time defending corporate monoliths like Intel, MS and now Comcast.

[RealCHEAPsoftDOWNLOAD]

I think the real question is why does dude101 spend most of his time defending corporate monoliths like Intel, MS and now Comcast.

I have thought about this long and hard.

dude101 is not interested in IT. He is interested in Marketing and Public Relations.

Also, did anyone notice the fact that he is using the best wireless network ever created?