Credit Note
 

If a company issues you a credit note - that just means they're keeping your money, but you can have goods or service from them untill that credit is nil and then payment returns to normal? I suck at finance, bores the **** outa me.

If this is true, then 1and1 are the biggest cocks ever.

I get a email saying please pay £35 to renew your hosting. I call them to cancel, which all goes through as I haven't used 1and1.co.uk for ages (wanted more money for an sql database, so went else where.). They then took the £35 out of my account, after complaining they have issued me with a credit note.

What the **** would I want a credit note for if I have cancelled my contract with them. Are they stupid? Am I stupid? (don't answer, we all know the answer).

if you cancelled before they actioned the payment they pretty much have to give that back to you as it is a payment taken in error

I've already emailed them,

Code: Short but to the point.

Q9. Must I accept a credit note instead of a refund? It depends on why you want to return the goods.• If you have changed your mind, then the shop doesn't have to do anything.
• But if the goods are faulty, incorrectly described or not fit for purpose, then you are entitled to your money back (provided you act quickly), and you certainly don't have to take a credit note
• If you do accept a credit note in these circumstances, watch out, as there may be restrictions on their use.
• If the shop displays a sign stating they only give credit notes instead of refunds, they might be breaking the law and you could report them to Consumer Direct on 08454 04 05 06. Consumers in Northern Ireland should contact Consumer Line on 0845 600 6262.



source: http://www.dti.gov.uk/consumers/fact...page38311.html



I like quoteing law at unscrupulous people and companies, they seem to act quicker and treat you better if you know your rights.

Edit - may be different than the US.

If this is on a credit card, call the card issuer and challenge the charge. They will remove the charge from your account, and since the company who charged you has incentive to sort out the issue with the card company (visa, mastercard, amex, etc.) because they receive a lot of there payments from there, you will get leverage in the negotiations.

A credit note means they returned 35 GBP to your credit card or whatever method of payment you used. They are giving you the 35 back so you're all square with them.

Basically you just made yourself look silly. Credit = 1and1 gives you your money back.
credit note
noun
1. A form issued by a company or shop, stating that a particular customer is entitled to a certain sum as credit, instead of a cash refund, replacement goods, etc.

Its more of a tab for the sole use of products and services from their company (1 and 1) than a refund.