Now this is some genius tech support....
 

So our Ricoh printer/scanner/copier machine stops working today. Showing as offline, can't print or scan as a result. One of my team-members contacts our HQ, and is subsquently directed to Ricoh tech support. She then receives an email from Ricoh tech support with an attached fault report document. Ricoh want her to fill in the document, print it, sign it and then scan and email it back to them.

Anyone see the *slight* flaw in the plan?.... http://www.discussworldissues.com/fo.../rolleyes1.gif

You might have two printers?

We do, any office should, ours is tiny, I've seen house kitchens bigger than our office. Otherwise if your only one breaks, nothing gets done.

wait wait, dont help me......
Its the pen!! its broken right? so she cannot fill in the report? yes?

Never had that happen.

Any place I have worked that had a Ricoh, we simply called the support line listed on a sticker on the machine. Everything was done over the phone and we usually see a tech within a day or two.

We have two printers, just not two scanners.

We ended up flashing back to the 1980's and faxed the fecking thing http://www.discussworldissues.com/fo...ies/laugh1.gif

Chris has been smoking cat-fur again...

Chris, literally the same thing happened to me yesterday. I bought a printer from Best Buy a few months back, and bought the extended warranty for $20 since I go through these damn things like crazy. It broke yesterday, and after phoning the store and asking if it would be a problem to exchange it without a receipt, she told me "no problem, you can just log in to your account and print your receipt online." Doh!

hes always been partial to a bit of meow meow.