[tobaccoman]

So our Ricoh printer/scanner/copier machine stops working today. Showing as offline, can't print or scan as a result. One of my team-members contacts our HQ, and is subsquently directed to Ricoh tech support. She then receives an email from Ricoh tech support with an attached fault report document. Ricoh want her to fill in the document, print it, sign it and then scan and email it back to them.

Anyone see the *slight* flaw in the plan?....