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I will say that I emailed their customer service last night about the box I received(which I never do) and included pictures. They emailed me back within 2 hours. Apologized for the condition it was received told me they would gladly ship out a replacement. Kudos to them! I do like TGW and usually buy a few things a year off of their site.
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I will say that I emailed their customer service last night about the box I received(which I never do) and included pictures. They emailed me back within 2 hours. Apologized for the condition it was received told me they would gladly ship out a replacement. Kudos to them! I do like TGW and usually buy a few things a year off of their site. I am sure that TGW did not send that box out in that condition. That was a UPS issue. I deal with that kind of thing all the time in my business. We ship using UPS Ground and we will sometimes receive customer complaints about damaged boxes on arrival and I can 100% guarantee they did not leave our warehouse in that condition. In fact, TGW had every right to tell you to deal with UPS on this one and they didn't. That speaks volumes to me as far as their customer service levels! |
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That is excellent customer service! |
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Yup!
I should have a UPS delivery of some Foot Joy Superlites from TGW waiting on my front steps when I get home and I also just ordered a TM Xft 58 degree wedge so as to take advantage of the 15% off and free shipping. Total cost = $76 and change. Cheapest price anywhere else other than eBay was $89.00. |
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