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**Uplillacype** · 09-21-2012, 07:43 PM

I mostly called Hotels, Travel Agencies, Airlines and such in Thailand but they all answer "Sawasdee Khap/Khaa" but I noticed when I call someone private they usually answer "Hello Khap/Khaa"

Yes, you're right and as Marie mentioned 'telephone etiquette', most of us have already used 'sawaddee kha/krub' in the office and business calls, during hectic time we prefer answering the phone with 'hello'. Many Thai people consider answering the phone with ‘sawaddee kha/krup’ is too formal.

This campaign will work well if they focus on private calls which most people tend to greet with 'hello'.

Nowadays, many complaints that people don't say '¢Íâ·É (Khor thot), ¢Íº¤Ø³ (Khop khun)' and having less ¹éÓã¨ (kindness, generosity).

We used to say 'thank you' every time for that chance, normally the reaction is smiling but some might talk back with '¼Ùé´Õ (phu dee) – snob or ….' sarcastically. It's sensitive issue for some people, some have negative thought that those who speak nicely to 'people in lower social status' (I don't know if I am using the right word) are pretending. Some have the idea that they are better than others/richer, etc., no need to say ‘thank you’. Complicate mind, it’s the result of social class for long time.

09-21-2012, 07:43 PM	#16
Uplillacype Join Date Oct 2005 Posts 492 Senior Member	I mostly called Hotels, Travel Agencies, Airlines and such in Thailand but they all answer "Sawasdee Khap/Khaa" but I noticed when I call someone private they usually answer "Hello Khap/Khaa" Yes, you're right and as Marie mentioned 'telephone etiquette', most of us have already used 'sawaddee kha/krub' in the office and business calls, during hectic time we prefer answering the phone with 'hello'. Many Thai people consider answering the phone with ‘sawaddee kha/krup’ is too formal. This campaign will work well if they focus on private calls which most people tend to greet with 'hello'. Nowadays, many complaints that people don't say '¢Íâ·É (Khor thot), ¢Íº¤Ø³ (Khop khun)' and having less ¹éÓã¨ (kindness, generosity). We used to say 'thank you' every time for that chance, normally the reaction is smiling but some might talk back with '¼Ùé´Õ (phu dee) – snob or ….' sarcastically. It's sensitive issue for some people, some have negative thought that those who speak nicely to 'people in lower social status' (I don't know if I am using the right word) are pretending. Some have the idea that they are better than others/richer, etc., no need to say ‘thank you’. Complicate mind, it’s the result of social class for long time.
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