Hello! I am glad to see we have so many fans, but not so pleased with a couple unsatisfied people. As a large company, maintaining 100% excellent customer service is always dependent upon our employees. Whiles most are here, and have been, for many years, a bad seed every now and then is normal. We humbly apologize for anyone that had a sub par experience, and always offer to speak to one of the directors if needed. We also have support 7 days per week via live chat right from our site: www.nuimagemedical.com --------- Onward to Troche's and Drops! Drops were taken off briefly from the site, not because they were ineffective, but because dosing them exactly was always difficult. You are given EXACTLY enough HCG and solution for your term, but trying the get the perfect amount in each dropper full is difficult. Therefor, many people would run short a few days, and blame Nu Image that not enough was given. When the math is done as per your total solution and daily dose, people understand that we give the EXACT amount, and any spillage or mis dose would lead to a shortage. We have since continued the drops, although the Troche's are a much better solution, and always will be. We invite everyone to our program and services and assure you that out of the over 20,000 patients in 8 years served, our reputation is impeccable!!! NI Team www.nuimagemedical.com