DiscussWorldIssues - Socio-Economic Religion and Political Uncensored Debate - View Single Post - Golf Town Customer Service Experience....your thoughts welcomed!

**Feelundseenna** · 06-18-2012, 11:23 PM

Honestly, everything about this employee screams that he thinks he knows it all and doesn't treat customers with respect. A good employee would have never said "oh your equipment is crap". A good employee also wouldn't have been trying to tell the customer what they want. Top tip for retail is that the customer is always right. There is a difference between giving a customer advice, and tell him what they need. As mentioned above, the guy should have offered to give you a quick fitting to make sure the lie/loft adjustments were right for you.

The manager will want to know that the guy is discouraging people from buying Nike products. He will also want to know that the guy basically let business walk out the door by his rude comments. These stores are open to make money, and when their employee's are running sales out the door, they aren't going to be too happy about it. I would definitely let the manager know, but I wouldn't go in with an attitude that you deserve any sort of compensation for your bad experience.

Just my thoughts.

06-18-2012, 11:23 PM	#12
Feelundseenna Join Date Oct 2005 Posts 457 Senior Member	Honestly, everything about this employee screams that he thinks he knows it all and doesn't treat customers with respect. A good employee would have never said "oh your equipment is crap". A good employee also wouldn't have been trying to tell the customer what they want. Top tip for retail is that the customer is always right. There is a difference between giving a customer advice, and tell him what they need. As mentioned above, the guy should have offered to give you a quick fitting to make sure the lie/loft adjustments were right for you. The manager will want to know that the guy is discouraging people from buying Nike products. He will also want to know that the guy basically let business walk out the door by his rude comments. These stores are open to make money, and when their employee's are running sales out the door, they aren't going to be too happy about it. I would definitely let the manager know, but I wouldn't go in with an attitude that you deserve any sort of compensation for your bad experience. Just my thoughts.
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