[yasalaioqe]

I find here in the company I work for at least, most computer users just don't want to know, how what and why something is or isn't happening, so rather than thinking about what is going on, they rather pass it straight over to someone else to deal with, then down the line get confused and start babbling about stuff that makes no logical sense.

On top of that, they can't be bothered to assist themselves with rectifying the issue.

The amount of calls I get during a week, were the user complains that a printer isn't printing. I turn up, or remotely access the printer, to find a "out of paper" message, or replace toner onscreen. The fact was, the user was too lazy to get up off their arse and look at the printer, but rathered staying put, printing and because the thing didnt whirl up, they logged a call.

I regularly have arguments over the phone with line managers who can't be arsed to pick up the phone and speak to their Dealer IT tech support over a dealer system/website thats broken which we can't touch, and rather spend 30mins on the phone to me arguing about it, trying to get me to make the call. Introducing a pointless middle man, as I will only go back to the line manager and ask the questions to get answers for the tech support.

I have plently of nightmare storys much along the lines of Hexus but from an internal company perspective. Most of his storys I can relate to 100%.