[Anaerbguagree]

Let me just add quickly, that when this girl picked up her laptop, I told her that her info was in a folder on her desktop called "Backup"...

Me: Can I help you?

C: Yes, I picked up my laptop from you like 10 minutes ago, and you like told me you'd like backed up all you photos?

Me: Yes, there's a folder on your desktop called "backup" all your data is in there.

C: I've been in to like Mydocuments and there's nothing there! I told you to backup my data!

Me: Have you checked the folder on your desktop?

C: What folder? I can see my pictures and my music but there's nothing in it!

Me: Close everything down for me, go back to your initial desktop screen ok?

C: OK

Me: Right, on the left hand side bellow the Recycle bin you have 2 folders. Free utils and Backup, correct?

C: Erm.. yeah.

Me: OK, right mouse click on backup and select properties. Can you tell me the size of that folder please?

C: OK... it like says 4.56 Gee Bees?

Me: OK, your data is in there then. Open that folder for me please.

C: OK..

Me: You should see "My Pictures"?

C: Yeah...

Me: Open "My Pictures".

C: It's empty! There's only like the flowers and stuff!

Me: Click back at the top please.

C: K...

Me: What folders can you see?

C: My network places, erm My Documents, My Pictures, Shared Documents, Control Panel...

Me: Are you looking at the folders in the left hand bar?

C: Yeah?

Me: Have you tried clicking on the big folder that says "My Pictures"? The one right in the middle of your screen?

C: No?

Me: Could you click on that please?

C: OK... Oh, I see my stuff now.... Why did you make this so complicated!!!

Me: