We don't backup peoples data here as a policy (long story). The system needed a reload because it was stuffed with virus's and hijacks. She got hysterical about losing her data, so I said I'd try and back up what I can. She gave me a rough list of folders and I pulled off what I could, stuck it in a backup file and saved it. Alternatively I could have just said "Well that's hard luck, it's all going to be wiped."