[bUqLfXRI]

Have had a major problem thought since 12pm Friday, my internet has been completely down , first time it's ever been this long. Longest my internet has been off with NTL/Virgin since I had broadband installed in 2002 has bee 1hr tops, so it has been extremely reliable

Like you my internet from NTL/VM was completely reliable in the past. However, this year, in June our internet went down for 5 days, and then again in late August for a full 6 days. The Indian call centres were terrible, completely utterly woeful. On the each occasion they would go through a 1 hour testing procedure with me. One said that she'd send an engineer around. This engineer got cancelled because my internet was apparantly fixed (it wasnt), after another 1 hour call (where they follow a step-by-step procedur) this guy deduced that the fault was at my end and I would need to call a technician.

Needless to say I was livid (he was painfully slow going through the 1 hour procedure and I had to prompt him many times to continue faster). I asked him how three PCs in my house could all break down at the same time (the router was working perfectly). He decided then that maybe it was VMs fault and he'd send an engineer around. Another annoying feature of these Indian call centres is that they promise you your services will be back up 10am the following day, this has never been true.

In fact, got through to a call centre in Liverpool once after I had demanded the address for headoffice so I could complain, the guy told me straight away that some hardware was broken in my server and that the fix date was a few days away. I was shocked..that nightmare I went through with the Indians was just a waste of time. Asked him why the Indians couldnt tell me this information and he just didnt know what to say. Asked him how I could get through to them, he said it was luck of the draw..which I think is complete bullshit.

Hmm..turned into quite the rant didnt it