Fixed. Took me months to fix Sprint's screwups. Their collections department kept calling me looking for money, so I would pull out my credit card and ask them what my final bill was. 3 minutes later "Sorry, it looks like your credit for the early termination fee hasn't processed yet. We can't take your payment right now". Eventually I spent 2 hours on the phone and after being hung up on and transferred in circles someone finally apologized for the mistake and corrected it. First time I've had so much trouble giving my money away. Normally you have to fight to get money back, not to give it away. Their service wasn't too bad. A little worse coverage than verizon. But their customer service and billing is... worse than Time Warner! I wanted to stab myself in the brain with a pencil every time I had to call them.