[Kuncher]

Article in today's Wall Street Journal that says Lexus created a body of reihou for all their car-sales personnel to follow. The reihou was engineered by a school of reihou, the Ogasawara Ryu Reihou, specifically for the Lexus sales experience.

It appears the story is only available to subscribers online and I'm looking at the print version. Read it if you get a chance. Under the Lexus ryu reihou sales people:

-lean five to ten degrees forward when a customer is looking at a car, in the "warrior's position"

-serve coffee or tea kneeling on the floor in seiza

-bow more deeply to a customer who has bought a car than one whi is shopping

-wear "the Lexus face," a closed-mouht smile

-stand with left hand over right, "fingers together and thumbs interlocked, as the samurais [sic] did to show they were not about to draw swords.'

^Anyone heard of that one?