[Kilsimpaile]

Got a call back regarding the letter I sent. First thing he says is "your vehicle is out of warranty now". Well durr, my issue is that "if you look at the paperwork for the 6 visits that I included in the letter you would see they attempted repairs multiple times during the warranty period and they didn't fix the problem".

So he moved on to "aftermarket parts". Claiming that the rough idle was caused by my exchaust modification. I told him the muffler is flow-through (resonator), so try again with your "low backpressure" theory. So now he's goint to "talk to his colleague". What a tw@.

Seriously. They piss me the f off. They'll do anything to get out of honoring their warranty. The SRT-4, which is basically the same vehicle, has NO MUFFLER. Only a resonator, which is what I'm running at the moment.

Can't wait to hear what he comes back with on Monday after talking to someone else. If they can prove to me that the resonator I'm using actually caused the problem (rofl) I'll pay full price for their ugly looking trash can muffler and put it back to stock.

[muytreda]

By law, they get 3 chances to fix same exact issue, after that its a lemon and they should have given you another vehicle.

Send them an email and push for a lemon replacement.

The exhaust excuse is a tottal BS, it can idle just fine with no exhaust or no resonator.

[cemDrymnVem]

I wonder why they went bankrupt...[rolleyes] My parents had multiple problems with one of their vehicles, one of which was brought in multiple times under warranty, and they couldn't find the problem, sure enough, as soon as the warranty was up, "oh you need this $200 spacer to fix that" And then there was the heater control which kept catching fire, but there wasn't a problem with that either.

[bikersfan]

My 07 Wrangler has been great. Only problem I have had so far was, I busted the right rear axle bearing and they replaced it under warranty. Even though I broke it while 4-wheeling.

I hope they get it sorted for you Rain. [thumbup]

[Suvaxal]

I wonder why they went bankrupt...[rolleyes] My parents had multiple problems with one of their vehicles, one of which was brought in multiple times under warranty, and they couldn't find the problem, sure enough, as soon as the warranty was up, "oh you need this $200 spacer to fix that" And then there was the heater control which kept catching fire, but there wasn't a problem with that either.

It has to be reported during the warranty period - if they try and tell you differently, they're just trying to cheat you out of the cost of repairs.

[dhrishiasv]

The older (95-02) jeeps that my parents had were always great, never had much of any problems, the Grand Cherokee with the 318 was a beast, I loved that truck.

That said my moms newer Liberty has been in for multiple recalls, brake problems that they have fixed about 5 times now and still not right.

I owned a gently used intrepid for about a week before it fell apart, shop told me that model year was about as worthless as a car can get and I would be better off scraping it than getting it repaired, you know its a crappy car when a repair shop tells you that lol.

[DoctorBretonDen]

I owned a gently used intrepid for about a week before it fell apart, shop told me that model year was about as worthless as a car can get and I would be better off scraping it than getting it repaired, you know its a crappy car when a repair shop tells you that lol.

There is no excuse for something like that. [thumbdown] You don't release a product until it has met strict QA rules.[no] No wonder the auto industry is messed up.

[Suvaxal]

There is no excuse for something like that. [thumbdown] You don't release a product until it has met strict QA rules.[no] No wonder the auto industry is messed up.

Been like that for a long time and is a direct reason the Japanese made such great inroads into the auto' and all the other industries.
It stems from the 'standard' practice on focussing on getting product out, even if it is faulty or broken as they'd the philosophy that they'd just fix it on the pre-delivery service and check and/or as a recall - obviously this uses up huge amounts of time and resources. The other method of producing product would focus on making sure the product was meeting the specifications as it was built and any problems would be dealt with there and so the expense of later repairs would be avoided.
There was an American called Deeming who proposed this 'Quality Assurance' philosophy who tried to get the American industries to use it but he was rediculed, so he went to Japan where they were just starting to build their industrial infrastructure and they listened, believed and used it - the results are now clear - initially they were producing simple cars and bikes that didn't Break Down or leak, that did exactly what they were supposed to do.

There is actually a whole lot of good info on quality assurance and building in quality and I recomment you all to have a look at it - I try and use it at work as I loathe reworking stuff, but management ....

[muytreda]

Friend of the family bought a Caddy few months ago, recently it had some major issues with it one day. I took a quick look at it and found out that one of the nuts that holds the cables on to the battery post, is a wrong nut to begin with. Thus half the electrical system got fried do to bad contact to battery post.

Took dealership 9 days to fix it, they had to replace most of the wirring. 2 days later, head lights are not working. He took it back to find out when the first major repair was done they put in the wrong fuse box. Car spent another 4 days in the shop.

Our friend wrote a letter to Cadillac directly asking for a replacement vehicle, because his car with barely 2,000 miles does not run as it should. They called him back and offered him 24months or 24,000 miles of free oil changes.

He refused the free oil changes and now he is seeking attorneys advice.

[Audi_z]

When I was looking to buy a car I was down to either a chrysler 300m or an infinity G35. Both were roughly the same price, and same mileage and they had similar miles. I talked to a buddy of mine who works at a mechanics shop who told me that all new chrysler vehicles were great until they broke, and that it would break. His exact words on that car were it will either be the rear end or the electrical either way its expensive. started reading on line and saw basically the same info. He told me the only problem he had ever seen on the infinity was the brakes, which was also what I read online.

As for the being under warranty, If you reported it under warranty it should be covered now that the warranty is gone, if you can prove that its the same problem and that your exhaust didnt cause it. I have been lucky enough with my vw that they have replaced stuff for me at 140k which is way out of warranty, I am the 3rd owner and the car is highly modded. But i have bought enough from the dealership in parts that they should just give me my next car for free.

[Johnny]

When I was looking to buy a car I was down to either a chrysler 300m or an infinity G35. Both were roughly the same price, and same mileage and they had similar miles. I talked to a buddy of mine who works at a mechanics shop who told me that all new chrysler vehicles were great until they broke, and that it would break. His exact words on that car were it will either be the rear end or the electrical either way its expensive. started reading on line and saw basically the same info. He told me the only problem he had ever seen on the infinity was the brakes, which was also what I read online.

As for the being under warranty, If you reported it under warranty it should be covered now that the warranty is gone, if you can prove that its the same problem and that your exhaust didnt cause it. I have been lucky enough with my vw that they have replaced stuff for me at 140k which is way out of warranty, I am the 3rd owner and the car is highly modded. But i have bought enough from the dealership in parts that they should just give me my next car for free.

Go for the Infiniti.

I own one and can confirm that they chew through brakes and tires fairly quickly.

[dhrishiasv]

That doesnt surprise me, problem with my intrepid was massive eletrical problems, and the transmission going out.

Apparently they are good at that.

[hoconnor6605]

Friend of the family bought a Caddy few months ago, recently it had some major issues with it one day. I took a quick look at it and found out that one of the nuts that holds the cables on to the battery post, is a wrong nut to begin with. Thus half the electrical system got fried do to bad contact to battery post.

Took dealership 9 days to fix it, they had to replace most of the wirring. 2 days later, head lights are not working. He took it back to find out when the first major repair was done they put in the wrong fuse box. Car spent another 4 days in the shop.

This says as much about some mechanics as it does the quality of American cars. There does seem to be some idiots out there that fit the wrong fuse box or the wrong belt when surely there is information that tells them what they need. If it's not that they are disconnecting unrelated things. I even took a used car to one mechanic to check over before I bought it. He insisted he do a vacuum check on the engine and broke two of the spark plugs as he replaced them!?!

[ArrereGarhync]

At work, more than half of the new Jeeps that I drive, they have their check engine light on. Most of them haven't even hit 20,000 miles yet.


Most of the older Chrysler products that I drive are rubbish. 300M, Grand Cherokees, some Durangos, Sebrings, ect. ect. A lot of it has to do with just the owners, but then a lot is just the car being a poorly built vehicle. They at least do have some very solid vehicles to make up for it like the Cherokees, Wranglers, Chargers and Caravans.

[dhrishiasv]

At work, more than half of the new Jeeps that I drive, they have their check engine light on. Most of them haven't even hit 20,000 miles yet.


Most of the older Chrysler products that I drive are rubbish. 300M, Grand Cherokees, some Durangos, Sebrings, ect. ect. A lot of it has to do with just the owners, but then a lot is just the car being a poorly built vehicle. They at least do have some very solid vehicles to make up for it like the Cherokees, Wranglers, Chargers and Caravans.

Yea my parents owned a 95 grand cherokee, great truck never had any problems, but then most of it was built out parts that they have been using for 20 years anyway, whenever they do a complete redesign of a model they seem to totally screw it up, using "state of the art" engines and transmissions that fail much more than the tried and true components.

[sesWaipunsaws]

My friends Grandfather (a very wise old man) used to own a Chrysler dealership in the 60's and 70's in Canada.


There are now two Toyota's in his driveway.

[Kilsimpaile]

I just have bad car luck. My last new'ish car was a 2001 Toyota Celica. Tranny and engine went at 42k miles. Seems my best luck is with buying older cars with high mileage.

I did hear back from Chrysler. Didn't go too well. He told me that they want me to pay out of pocket for all costs to put it back to stock and to get it diagnosed. I told him he was useless, and I'm now filing a complaint with the FTC and the Ohio Attorney General's office.

I've got paperwork for 6 warranty visits where they attempted repairs. They replaced spark plugs, throttle body, flashed the PCM a few times.

It's disgusting that American tax dollars get used to bail out these companies that operate at a loss and screw over American consumers. They should be left to die so a better company can replace them.

[Suvaxal]

They do have a point in that YOU have changed it from the spec' it was designed for and that that 'may' affect the problem. If it was just exhaust system parts I would be a little surprised, though.

[Kilsimpaile]

They do have a point in that YOU have changed it from the spec' it was designed for and that that 'may' affect the problem. If it was just exhaust system parts I would be a little surprised, though.

If you look in any car warranty manual you have the right to change parts and use non-manufacturer parts. They wouldn't dare word it any other way, because by law consumers have the right to install aftermarket parts without voiding their warranty.

If they want me to use their muffler they'll provide it free of charge or prove mine is causing the problem "due to low back pressure". That'll be hard to do since the specs for backpressure at idle are any value under .5 PSI according to Chrysler. They piss me off because they just make things up on the spot. I had a Chrysler tech research it for me and some customer service schmuck pulls something out of his ass that contradicts it.

They're all like "ooh, an aftermarket part, let's blame it" when there's no logic behind their claims. I bet they'd blame my use of RainX windshield wiper fluid for the broken windshield wiper nozzle. That pissed me off too. I have never had a windshield nozzle wiper just break off under the hood for no good reason.

If anything is wrong in the exhaust system it's at the cat. The stock turbo muffler is a flow-through muffler anyway. Not much different than what I'm using now, except mine doesn't look like a trash can.