[resegooredo]

I generally get an extended warranty. But than, I generally spend ~3k$ for a laptop. I don't know if I would get a 300$ one for a ~1k$ laptop.

Jon Miller

[Katrinsitter]

My first laptop I got fixed twice, once they didn't even question me about whose fault it was (mine) because they lost it for a month.

Jon Miller

[avaicavum]

Right after a laptop is released, it is can actually be a good deal to buy from a big box store. The problem comes 6-12 months (or more) down the line, when they still have it at the same price, but there are newer machines out there and it is cheaper online.

JM

[T5qYkHWQ]

You can tell your credit card company to refuse to pay the charges, then, if it's within the period for that (I think bill + 30 days?)

In any event, most major stores and manufacturers will honor their legal obligations in this manner.

[Ikhqgvas]

If you don't sue, you can inform the better busines bureau, or see if there are others this is happening to. If so, then there can be a class action suite...

JM

[no02rSx2]

Ahh, that makes more sense then. I've just heard enough canadians discussing technology to be familiar with the name

[Penisvergroesserung]

Futureshop use to be down here in the US, I think. It just didn't do very well.

JM

[Quaganoca]

Originally posted by asleepathewheel


The bigger the shop, the more likely you are to get high school kids or dropouts who are just punching a clock and don't give a **** if something isn't technically covered, they probably won't even bother figuring that out, so long as you don't volunteer "I spilled water on the keyboard and now it doesn't work", you'll likely be ok. I'm guessing that Future Shop's techies are similar in many regards to the Geek Squad... From my retail management experience, i'm going to say Darius has it right more so than you ... in fact, often high school kids are the ones who are MORE likely to be technical on the rules, because a lot of them aren't old enough to realize there is a bigger picture than just the 'rules'.

Most major companies have policies to allow customers quite a lot of leeway in regards to the rules on things like this (returns, warranty repairs, etc.), as they realize that it is cheaper to pay for the technically unwarranted repair than to piss off the customer and ensure he/she and his/her friends won't ever shop there again.

[Daruhuw]

Did she get her laptop from Future Shop? Is so, their extended warranties are a documented crookery.

[Gooracouppy]

Originally posted by Oncle Boris
Did she get her laptop from Future Shop? Yes!!

Is so, their extended warranties are a documented crookery. How so?

[GeraldCortis]

Originally posted by asleepathewheel
perhaps you have better staffed/managed stores in Chicago than I have in Houston! There's your answer folks.

[xsexymasterix]

Originally posted by CrONoS
My roommates bought a Sony Vaio for 999$ and the salesman offered to her an Extended Warranty for 300$(3years). The salesman said a lot things to her about the fact that a lot of laptop broke, and that could happen to her. Since I was with her, I said to her, to think about the extended warranty at home, without any pressure from the salesman.

So, here we go; I'm asking apolyton, what's your opinion on extended warranty in the case of a laptop? Should she go back to futureshop and take an extended warranty? You may be able to buy a warranty from Sony directly that will cover 3 years for a bit less. If they offer it, it is a good thing for laptops since they often cover physical damage (like from a drop, or spilling liquid on it).

The Futureshop extended warranties have been a very good deal for the people I've heard about them from. I think I'd go with a manufacurers extended warranty though. Just make sure it is one that will cover accidents.

[gMUVgw71]

Originally posted by Jon Miller
Futureshop use to be down here in the US, I think. It just didn't do very well.

JM They did well enough I suppose. Well enough for Best Buy to buy them.

[PapsEdisa]

Originally posted by CrONoS
How so?
Really? I've known people who abused them badly on things like game consoles.

Others have been given new equipment or generous credits when they had problems.


There was a report on La Facture (CBC's French consumer protection TV show) that they didn't honor the warranties and horribly delayed the reparations.

I also remember from shopping a desktop for my friend that the extended warranty applies only after the standard manufacturer warranty has expired.

All of this is from 2-3 years ago though, it's possible that their policy has changed since.

[Mmccqrtb]

Do not get the warranty unless you plan to break the computer after 2 and a half years and get a new one. To overheat it to the point of destruction I recommend a massive overclock of the processor, as well as at least five drops from ten feet or more. Paying 33% of the cost of a laptop for the 5% chance it'll break catastrophically on you is pretty dumb.

[bUqLfXRI]

Yeah, DLP RP TV's are one good example of where there is a high (30%?) failure rate within the normal extended warranty time of a significant part (the lamps)... whereas Plasma/LCD it's a bad idea because those have a much lower (~5-7%) failure rate in that time (unless you get like a 5-6 year warranty, but with technology advancing I suspect you can get a whole new identical TV in 5 years for the price of the warranty if it's 20-30%, so ...)