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My friend got scammed; please help make her PC safe again



Dear members, I hope you can help. My friend bought her first used computer. A few days later she received a phone call from someone in India who said my friend had more than 1,000 computer errors on her new computer and if she didn't do something, her computer would crash.

Since my friend was very naive, she accepted what the person was telling her, and then the person in India managed to talk my friend into letting her "into" her computer where she had control of the cursor. In the end the lady in India tried to sell my friend something that was, say £200 ($322) but she could have it for £50 ($80) or some lesser amount. This is when my friend realized she had been taken. 



My friend went to where she bought the used computer and the salesperson said there is nothing she can do because the person in India managed to get into her software. He told her just don't put any personal information on the computer. 



My question is: Is there anything she can do to make her computer safe again? Kind regards. 



-Submitted by Janet:

If you have any advice or suggestion. Please be as detailed as possible when providing a solution. Thank you!

My friend got scammed; please help make her PC safe again - CNET Spyware, viruses, & security Forums