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Old 01-28-2012, 10:27 PM   #1
SodeSceriobia

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Default Walmart Greeters Will No Longer Greet At The Door
After 30 years, "People Greeters" will no longer welcome Walmart customers with a "cart and a smile." Four months after Walmart got rid of its night-shift "People Greeters," the big-box retailer is moving its day-shift greeters inside the store. Walmart claims it's all in the name of better customer service, but the announcement has left some greeters uncertain about the future of their jobs.

'Welcome to Walmart. How are you doing?' Jerome Allen has greeted morning shoppers at Walmart for five years, the last two at a supercenter in Fort Worth, Texas. He heard through the grapevine that the store was reassigning its night-shift greeters, but was surprised when the store manager called him into his office on Thursday, and told him that there would be no more door greeters at all. Allen's new position, which begins Feb. 6, will be to stand in "high traffic" areas of the store, ask customers if they need any assistance, and direct the flow of traffic. Allen doesn't think his new position will be particularly useful. The store, he said, already has a full roster of employees manning the floor, who are required to ask nearby customers if they need any help, as dictated by the "10-foot Rule." David Tovar, a Walmart spokesman, claims store greeters have no cause for concern. "They're not going anywhere," he told AOL Jobs in an interview. But Allen isn't convinced. "I don't think they're going to let me stand around doing nothing," he said. "I don't know what my career is going to be here at Walmart. They're moving me to a position that isn't going to be here very long." Allen fears that many greeters, once they're in their new positions, will be found redundant, and let go. Allen's hours are already reduced for next week, to 16 hours from 20. He would love to work more; with an hourly wage of $10.45, Allen is struggling to support his two children. Aggressive Hospitality After Walmart got rid of night-shift greeters in September, Tovar told Bloomberg that the decision was a way to to rein in costs and prices. Walmart's sales have thinned in recent years, as many customers flocked to dollar stores instead, which offered even lower prices. Same-store sales at Walmart dropped for nine straight quarters, but picked up by 1.3 percent in the quarter that ended in October. In contrast, between 2007 and 2010, Family Dollar and Dollar General grew by 15 percent and 37 percent, respectively, according to a December report from Colliers International. Most of the night-shift greeters were assigned to other roles, "and a very small percentage ended up leaving the company," said Tovar. But that's not what's happening here, he emphasized. Walmart had given greeters extra responsibilities over the years, he explained, like helping customers return products, and cleaning and prepping carts. The change frees greeters from these other duties, so that they can "really focus on customer service," he said, and interact more with customers while they're in the store. The "People Greeter" was an idea dreamed up by Sam Walton himself, first introduced in 1980, and quickly imitated by retailers everywhere. The "People Greeter" has become such a cultural staple that he even had his own cameo on "Family Guy." Walton believed "aggressive hospitality" would set Walmart apart from other retailers, and Tovar insists that this new development is simply a continuation of that legacy. Even so, "Welcome to Walmart" isn't quite the same, when said in a "high traffic" area.
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Old 01-28-2012, 10:29 PM   #2
SodeSceriobia

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http://m.aol.com/news/default/dlDeta...t-at-the-door/
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Old 01-28-2012, 10:30 PM   #3
vNGiDaFX

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they did this here about 2 years ago. talked to one of the old dudes who is always there, he said it's because "it's too damn cold for us oldtimers to be standing out by the carts." they just moved them right inside the store. i actually realy like them. the guy i know always is excited to see my kids. it's like grandkids for him or something. we always spend 5-10 minutes talking to him. i think it's good for them to be doing it.
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Old 01-28-2012, 10:39 PM   #4
irresseni

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And the future goes to the Costco ID scann boy.

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Old 01-28-2012, 10:41 PM   #5
TagBahthuff

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there goes my retirement plan....
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Old 01-28-2012, 10:50 PM   #6
beckercpa

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hmm, I've never seen a cart dispenser/greeter at Chinamart. Grumpy person scouting you out when you enter, and if you're carrying a return they pounce on it like you've interrupted something. Have never been offered a cart, ever!

If anything, they just make me feel spied on the minute I set foot in the door. Can hardly ever find someone 'in the store'/aisles to ask help either.
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Old 01-29-2012, 12:00 AM   #7
ViagraPriceBuying

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Great Value Greeters
Standing Outside the Walmart
some Big Box Haiku
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Old 01-29-2012, 05:40 AM   #8
Feloascarlelt

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They could always go work at Costco.
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Old 01-29-2012, 06:31 PM   #9
mikelangr

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Allen doesn't think his new position will be particularly useful. Really, as if standing at the front door saying hi is a useful position?
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Old 01-29-2012, 06:38 PM   #10
LottiFurmann

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Really, as if standing at the front door saying hi is a useful position?
From my POV, it worse than useless... I don't want anyone talking to me at Walmart. If I need to go there for some reason, I don't need to be greeted at the door. I jut want to go in, get what I came for, complete the transaction ASAP, and GTFO.

To me, greeters are there as an anti-shrink component, not as PR.
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Old 01-29-2012, 07:09 PM   #11
GlarlraTpople

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Don't ya'll just love Walmarts new 6 pointed star/sun logo?
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Old 01-29-2012, 09:48 PM   #12
Intiltern

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Clearly you folks are missing the point. Walmart is designed to be a great meeting place.... a veritable social utopia where all the pretty people can gather, discuss how they are feeling and shop for all their daily needs.

I could just hear some marketing puke pitching this to management.
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