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"We have weighed customer concerns and we have disabled use of the tool so that diagnostic information and data is no longer being collected," Sprint said in a statement. "We are further evaluating options regarding this diagnostic software as well as Sprint's diagnostic needs. At Sprint, we work hard to earn the trust of our customers and believe this course of action is in the best interest of our business and customers."


In a statement, Carrier IQ said "Sprint has been a longstanding customer of Carrier IQ. We are actively engaged in discussions with Sprint to address their diagnostic needs in light of recent events."