[KuznehikVasaN]

Well yesterday was nov the 6th, aka droid day for us verizon customers. As i'm in the need for a new phone, and have been lusting after this phone for awhile now, i decided to go down to the closest corp store and get myself one. As i'm still on contract i knew i'd be paying full price for it and that didn't bother me one bit. So i get there, wait in queue for a good 30min or more tell it was my turn to be helped.

I get up to the counter, tell the women what i want, she goes "well your still in contract" so i told her that i knew and was just going to buy the phone outright when what happens? Her fat piece of lard store manager interjects that i couldn't buy the phone then due to "legal reasons" considering it is a "open access" and "open experience" phone. [cursing] Now right away my BS meter was pegging deep in the brown (get it? [rofl]) and i called her on it. She kept on stating legal reasons and she didn't know anything more further. Now due to my job i've grown to be able to see signs when someones lying to me or if they are being truthful. Now i'm not saying i see everything, but the signs on this women were hard to miss. I called her on it again, saying i know you can buy it as you can buy it online full price no problem. She still kept stating her legal crap reason.

So pissed off at being lied to like that, i leave, go get dinner, and then head to walmart. Walk straight back to the electronics dept to see if they have any there. Ask the guy and he goes "yea, we have them. let me check with my area rep to see if we can sell those yet". 5 min later he's ringing it up no problem what so ever.



Now my question is this, has anyone with verizon (or any other company for that matter) been lied to like this about not being able to get a phone? I mean i know why she was lying, it was so they have the phone in stock for people switching over (aka new accounts) or people who are renewing their account. Which is complete bs considering it's a corp store and not an authorized retailer where they would get more profit from these new accounts or people re-upping their contracts.

[herrdwq]

Go back to that Verizon store, talk to that same exact lady, shove the phone in her face, and demand a discount on your bill or a free accessory (just something) or you will do everything that you can possibly do to get her fired.
Would ask why Walmart could give you the phone and ring you up in less than 5 minutes, but not a corporate store.

Tell her straight up.
That is complete BS that she did that.


Should have asked for the fine print on the "legalness" for her not selling you the phone. You buy the phone, pay what $400 for it?, and have them swap phones. Done. Everyone does this! Hell, even cancel your current plan if you need to, pay the fee, and get a new plan. There is ALWAYS a way around.

When people do that BS, I don't let them get away with it. With how the economy is, it is easy peasy for these companies to find replacements, and better ones at that too. People need to be careful about their jobs in an economy like this, and they need to know that they are expendable.
I hate sales pricks like that.

[bestbyV]

i might find out today, but i would be renewing my contract so i probably wont... i just cant decide to pull the plug on it yet or not...

[usaneisfiecup]

99% of people in cell phones stores have no idea what they are talking about. They spout so much BS to make them sound like they know what they are talking about. My brother is a manager for a Verizon store and he has to deal with this every day. I don't understand why people in the tech industry have to BS instead of just finding out the truth. There's no shame in telling a customer you don't know the answer BUT can find it out.

I wish stores like BB, Verizon, etc had a no BS policy. If you get caught making **** up to a customer then you are let go on the spot.

[12dargernswearf]

Post what you guys think of the phone too! I went to the V store yesterday to see if I could get my phone fixed and almost ended up buying a new Droid. Just have to wait one more month to get it under renewal.[surrender]

[alexosnasos2]

Verizon most likely has employee training seminars on how to lie... If they didn't have the best coverage in my area, there's no way I'd be using them.

Oh yea, and now I wish my contract was up already. Got another year or year and a half to go. The Droid really makes my LG Dare look quite puny. [rofl] (Of course, it isn't a smartphone to begin with, and I only have a voice & text plan, but hey, I sure wouldn't mind the Droid)

[loan4younow]

I actually know people who work at Verizon Stores and they would never be told to lie to people . Only 2% of people who apply at Verizon get accepted.They have very strict hiring requirements. They are a great company to work for and very strict as in you screw up once and your fired. They also own everything in their networks and are not in dept like lots of other companies. Anyway I would probably go back and ask the store manager why you were allowed to buy it from another location just to clear it up once and for all.

[bestbyV]

Verizon most likely has employee training seminars on how to lie... If they didn't have the best coverage in my area, there's no way I'd be using them.

Oh yea, and now I wish my contract was up already. Got another year or year and a half to go. The Droid really makes my LG Dare look quite puny. [rofl] (Of course, it isn't a smartphone to begin with, and I only have a voice & text plan, but hey, I sure wouldn't mind the Droid)

im wanting to replace a LG dare... i had the all data plan for awhile, but the browser was horrible. I am now on a voice and text plan, but i want to find out if i can still get widgets by just connecting to the net via wi-fi. if so, its almost a done deal

[alexosnasos2]

im wanting to replace a LG dare... i had the all data plan for awhile, but the browser was horrible. I am now on a voice and text plan, but i want to find out if i can still get widgets by just connecting to the net via wi-fi. if so, its almost a done deal

I was under the impression that you needed to have the $30 email plan at a minimum to have a Droid or any smartphone on Verizon. That's what kept me from getting an Omnia. I could afford it at the moment, but my job situation isn't exactly all that stable, so if I can keep costs down...

I guess I can look on the bright side, and by the time I'm eligible for a new plan, 4G LTE should be up and running. The fun begins then.

[KuznehikVasaN]

Yea, i was going to go back and shove the phone in that womens face, but my mom and grandma (who were with me there, and what kept me from just going off on the women for lying to me like that) talked me out of it. I knew she was lying, i called her on it, yet she just kept spilling the script like answer as to why not. I'm going to find out the store's number and call and file a complaint against her though, considering how much crap it was she told me. Guess she never understood the fact that the best lies are partially true in some form or another.

As for how the phone is, i'm in love so far. No problems yet with it. Had to update the roaming capabilities though as i'm in an area that was previously alltel. So every now and then i'd see it jump to 1x from 3g. That's taken care of though so it's all good. [thumbup] Finding all sorts of cool apps that will do things i want like a ledger to keep track of my checking account on my phone vs having to write down the amount in my account on a piece of paper and sticking it in my wallet.

As for the $30 data plan, yes you have to have it for the droid. You have to have it for any smartphone for that matter. Just like you have to have the blackberry internet plan if you have a blackberry.

[bestbyV]

I was under the impression that you needed to have the $30 email plan at a minimum to have a Droid or any smartphone on Verizon. That's what kept me from getting an Omnia. I could afford it at the moment, but my job situation isn't exactly all that stable, so if I can keep costs down...

I guess I can look on the bright side, and by the time I'm eligible for a new plan, 4G LTE should be up and running. The fun begins then.

yeah i just looked at their plans....

this is BS, if someone could explain, please do.

I had an all data plan originally for my Dare... ok, unlimited web surfing, vz navigator, texts, picture messsages email.. the works... it was 79$ plan with 450 anytime minutes...

the same plan on a smartphone is $99... wtf is the difference?!

[alexosnasos2]

yeah i just looked at their plans....

this is BS, if someone could explain, please do.

I had an all data plan originally for my Dare... ok, unlimited web surfing, vz navigator, texts, picture messsages email.. the works... it was 79$ plan with 450 anytime minutes...

the same plan on a smartphone is $99... wtf is the difference?!

They make more money, that's the difference. I guess they have to make up for letting you use Google Maps instead of VZNavigator somehow.
I believe that T-Mobile is my next stop, but unfortunately I've got a little while to go for that to happen.

BTW, you can get a normal plan and add the data plan to it. $39.99 voice + text + $29.99 email and web. Without the texts, it adds up to $69.98 + all of your regular Verizon taxes and misc. fees that will push the bill closer to $100 easy.

[bestbyV]

im about to go in there and make a scene and not buy anything just because it pisses me off, i was just about set to get a new phone

[KuznehikVasaN]

yeah i just looked at their plans....

this is BS, if someone could explain, please do.

I had an all data plan originally for my Dare... ok, unlimited web surfing, vz navigator, texts, picture messsages email.. the works... it was 79$ plan with 450 anytime minutes...

the same plan on a smartphone is $99... wtf is the difference?!

The reasoning behind making you have a smartphone data addon is because smartphones, on average, use more data then your average dumb phone. You have to either choose a smartphone plan at $99, or you an go nation select for $59.99 and get the $30 addon so it's only $89.99 then. Granted you don't get vz navigator with it or anything, with the select or smartphone plan, depending on your phone you wont' need to pay them for gps as it's right there on the phone to use. Like the moto droid i just got, it has google navigator on there. I dont' have to pay verizon crap to use it. So my bill is $89 + taxes every month now.

In retrospect instead of activating the phone myself right as i bought it, i should have gone back to the verizon store and had them activate it for me. The look on that managers face would have been priceless.

[chodeasyday]

I don't understand what benefit is there in her not letting you buy a new phone within' contract? Wouldn't Verizon gain from selling you a phone and get the extra mark-up from that new phone?

A few weeks ago I changed my iphone from Vodafone to Telstra. The this crappy little mall stand Vodafone store said I was not able unlock my iphone from the Vodafone network. I knew this was complete and utter BS, since I was out of contract. Vodafone's policy is that you can unlock after this period. The good news was that I went home and phoned the store I bought the phone from, they directed me to the website to unlock the phone for $25. So not all was lost doing it myself, since the charge is $50 if you don't do it online yourself.
I just don't get why the store lied or didn't know. It doesn't look like the store does much business. lol. The kid that served me was a drop-kick retard and had to phone his boss.

[alexosnasos2]

I don't understand what benefit is there in her not letting you buy a new phone within' contract? Wouldn't Verizon gain from selling you a phone and get the extra mark-up from that new phone?

Simple answer: The girl wanted the extra $$$$$ in commission for the plan, and her manager probably did, too.

[bestbyV]

i just went to verizon.. phone seemed kinda neat, i sucked with the keyboard, which is a surprise since i thought being adept at the dare i wouldnt have an issue... i did.

but im not about to increase my plan $40 for some widgets so i walked out. no real reason why that all data plan is more than the regular phone besides it being cooler... whatever. i dont care if it uses more data, its called UNLIMITED!!!!!!!!!!!!!111!b!tches!

[KuznehikVasaN]

Simple answer: The girl wanted the extra $$$$$ in commission for the plan, and her manager probably did, too.

Actually the girl was going to sell the phone, it's her fat b*&$h manager that wouldn't allow her to sell the phone to me.

[tutkarussia]

Phone the branch manager and ask why you had to purchase one of their products from a competitor! Most will take this sort of thing very seriously - especially if you give the impression that others may also be getting the same runaround and going to the opposition.
It may not actually be the shop manager that is at fault - it may be a directive from further up the food chain and he could have faced disciplinary action if he'd actually sold the product to you without a new contract, for example.

Even if you don't get through to him, the calls are logged and you've a better chance of a satisfactory personal response if you just leave your phone number - I hate the e-mail automated BS responses.

[Diwokfkq]

Well you see, its like this, Verizon is a big steaming pile of excrement, and im talking the whole company from cell to home phone to internet. Entire company is a collection of the biggest BSers and liars you will ever come across.