Very impressed with Apple customer service! - DiscussWorldIssues - Socio-Economic Religion and Political Uncensored Debate

**emexiagog** · 04-11-2007, 02:18 AM

Long story short, bought a 2nd gen shuffle in May from Ebuyer, over course of summer it developed a problem with the headfone jack, if it moved in anyway the headphones would crackle/cut out etc, so I tried online and you have to have a Visa or mastercard (I have neither)

So I thought last ditch attempt go to local Apple store (Buchannan Street)
Popped in on a break between lectures, guy was very helpful he made an appointment for me to come in the next day.

Went in the next day, handed the tech guy the shuffle, explained what was wrong, he never even asked for any details or even tested the shuffle, he just took the serial number, and gave me a new one lol

No fuss, no hassle, never even bought it from apple store, just a direct replacement

That's the way customer service should be!

Guess what....the new one does it too [rofl] not as bad mind you, so I'll live with it

ALSO impressed with Dell customer service, since I ordered this Vostro 1400 I seem to have had 1 dedicated member of customer service dealing with my order the whole way, I had a bit of an issue with the courier getting it here but Dell just offered me £30 goodwill gesture, so thats excellent too considering it was mostly the couriers fault.

Companies impressing me with customer service recently!

**mussmicky** · 04-11-2007, 02:27 AM

ALSO impressed with Dell customer service, since I ordered this Vostro 1400 I seem to have had 1 dedicated member of customer service dealing with my order the whole way, I had a bit of an issue with the courier getting it here but Dell just offered me £30 goodwill gesture, so thats excellent too considering it was mostly the couriers fault.

Companies impressing me with customer service recently!

I agree, i like the way you get his "personal" office number. The guy even stayed 10min after closing time so he could help me out getting XP instead of Vista

**verizon** · 04-11-2007, 03:09 AM

http://macnugget.org/stuff/apple-sup...Paperclip_.mp3

That is all.

**MeeveStesia** · 04-11-2007, 04:55 AM

My first gen ipod nano screen cracked, as they were known for doing.
I called tech support and they wouldnt replace it.
True story.

**SAUNDERSAN** · 05-10-2007, 08:03 AM

My first gen ipod nano screen cracked, as they were known for doing.
I called tech support and they wouldnt replace it.
True story.

Sounds like you tried really hard after that.

**MeeveStesia** · 05-10-2007, 08:25 AM

Sounds like you tried really hard after that.

Replaced the screen and the battery dies soon after.

04-11-2007, 02:18 AM	#1
emexiagog Join Date Oct 2005 Posts 526 Senior Member	Very impressed with Apple customer service! Long story short, bought a 2nd gen shuffle in May from Ebuyer, over course of summer it developed a problem with the headfone jack, if it moved in anyway the headphones would crackle/cut out etc, so I tried online and you have to have a Visa or mastercard (I have neither) So I thought last ditch attempt go to local Apple store (Buchannan Street) Popped in on a break between lectures, guy was very helpful he made an appointment for me to come in the next day. Went in the next day, handed the tech guy the shuffle, explained what was wrong, he never even asked for any details or even tested the shuffle, he just took the serial number, and gave me a new one lol No fuss, no hassle, never even bought it from apple store, just a direct replacement That's the way customer service should be! Guess what....the new one does it too [rofl] not as bad mind you, so I'll live with it ALSO impressed with Dell customer service, since I ordered this Vostro 1400 I seem to have had 1 dedicated member of customer service dealing with my order the whole way, I had a bit of an issue with the courier getting it here but Dell just offered me £30 goodwill gesture, so thats excellent too considering it was mostly the couriers fault. Companies impressing me with customer service recently! Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

04-11-2007, 02:27 AM	#2
mussmicky Join Date Oct 2005 Posts 519 Senior Member	ALSO impressed with Dell customer service, since I ordered this Vostro 1400 I seem to have had 1 dedicated member of customer service dealing with my order the whole way, I had a bit of an issue with the courier getting it here but Dell just offered me £30 goodwill gesture, so thats excellent too considering it was mostly the couriers fault. Companies impressing me with customer service recently! I agree, i like the way you get his "personal" office number. The guy even stayed 10min after closing time so he could help me out getting XP instead of Vista Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

04-11-2007, 03:09 AM	#3
verizon Join Date Oct 2005 Posts 529 Senior Member	http://macnugget.org/stuff/apple-sup...Paperclip_.mp3 That is all. Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

04-11-2007, 04:55 AM	#4
MeeveStesia Join Date Oct 2005 Posts 540 Senior Member	My first gen ipod nano screen cracked, as they were known for doing. I called tech support and they wouldnt replace it. True story. Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

05-10-2007, 08:03 AM	#5
SAUNDERSAN Join Date Oct 2005 Posts 371 Senior Member	My first gen ipod nano screen cracked, as they were known for doing. I called tech support and they wouldnt replace it. True story. Sounds like you tried really hard after that. Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

05-10-2007, 08:25 AM	#6
MeeveStesia Join Date Oct 2005 Posts 540 Senior Member	Sounds like you tried really hard after that. Replaced the screen and the battery dies soon after. Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

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