[mynaflzak]

For those that really are into ebay and paying with paypal.

I bidded on an item which i just won. The shipping was stated to US only, but the seller has agreed to ship it to Europe, but needs a surcharge - i knew this beforehand. These extra charges must be added when choosing "Pay Now" in "My eBay".. You get to a page where you have to state shipping costs and may state "Seller discounts (-) or charges (+): "

But... if it suddenly turns out the seller is an ass, and i never recieve the item, or if its the wrong item - are "Seller discounts (-) or charges (+)" included in the Paypal coverage and will be refunded?
I can't find an answer anywhere... afaik, shipping costs are not refunded.

So i need a few hands-on experiences too:
Paypal can be creepy, and might not always refund your money.... So any tips, like the package must be insured or else your out of luck?

TIA

[googlopharm]

As far as I know I think you are insured from fraudulent selling for up to 100k from paypal. Just email paypal they can give you a much more informed answer then i could.

[Broker15015]

Well the seller has the option on exactly how much he intends to refund.

However, if an agreement between you and the seller can not be reached, then you can file a claim with Paypal.
(and eBay)
eBay will send the seller a notice on the issue - he will have something like 7 days to respond.

(I think it is 10K)(however, not 100% on that)

The problem with paypal claim, is the may want a percentage to file the claim..
(honestly, it has been awhile for me)
I have sold over 700 items on ebay (same user name brian32672)

I do ship worldwide (on most items)
I have found items - that are shipped (when buyer opts) ground USPS - then item can take 6-8 weeks.

I usually ask the buyer to spend the extra (few dollars) for Air USPS (or something else)
As ground is LOOOONG WAIT sometimes.
I sold a monitor to a fellow in Italy (I warned him on ground shipping - he said, nah-I don't want to pay the extra 5 bucks - I can wait)
Well, that item I shipped exactly when it was paid - it took 12 weeks.

So, now - I don't offer ground (unless customer/buyer absolutely wants it)

[Broker15015]

Just rechecked - I am a seller that has full coverage up to 2K

That being said - did your seller have (paypal covered)
Granted, I think this will only apply to people (buyers) that have a confirmed address and pay with PP.

Anyhow, here is the FAQ straight from Paypal - on this issue...

http://www.paypal.com/cgi-bin/webscr...ide#pbp-policy

13. Disputes between Buyers and Sellers - Buyer Protection Programs.
13.1 Buyer Protection Programs. If you buy an item using PayPal and either do not receive the item or receive an item that you believe is significantly not as described by the seller, we encourage you to open a Dispute with the seller in our Resolution Center. By doing so, you will initiate our Online Dispute Resolution Process—a step-by-step system designed to facilitate communication between you and the seller in order to get resolution of the issue. If your dialogue with the seller fails to produce a satisfactory result, you can then escalate the Dispute into a Claim that we will evaluate for reimbursement under one of the following programs:

PayPal Buyer Complaint Policy - Our best efforts program to reimburse Users for losses only to the extent we are able to recover the funds from sellers.
PayPal Buyer Protection Policy - Our program to reimburse Users for losses for up to $2,000.00 USD for eligible items purchased on eBay and $200.00 USD for all items purchased on eBay except those items identified below (see section 13.9 to determine whether a transaction on eBay gets $2,000.00 USD coverage or $200.00 USD coverage).This section 13.1.b is effective for items purchased on or after 01/17/07. To view the PayPal Buyer Protection terms and conditions for items purchased prior to 01/17/07 please refer to Exhibit A below.
Buyer Protection for eBay Express - Our program to reimburse Users for the full amount of losses for items purchased on eBay Express.
Extended Buyer Protection with PayPal Credit - Our program to reimburse Users for the full amount of losses for items purchased using the PayPal Plus Credit Card or PayPal Buyer Credit.

These programs only cover payments for tangible, physical goods. All other payments, such as payments for intangibles, for services or for licenses and other access to digital content are not covered by any Buyer Protection Program that we offer (but may be covered by Chargeback rights).

13.2 Assumption of Rights. If PayPal pays out a Claim, Reversal or Chargeback that you file against a recipient of your payment, you agree that PayPal assumes your rights against the recipient and third parties related to the payment, and may pursue those rights directly or on your behalf, in PayPal’s discretion.

13.3 Filing Deadlines. We will not grant any Claim unless you first initiate a Dispute in our Resolution Center within 45 Days of the date of the relevant payment and then escalate the Dispute into a Claim within 20 Days of the date you file your Dispute. It is your responsibility to keep track of the deadlines under this section.

13.4 Online Dispute Process. Once you file a Dispute as a buyer, PayPal will notify the seller of the Dispute, and while the Dispute is open, you and the seller are able to access the details of the Dispute via the Resolution Center and post messages to each other in connection with the Dispute. Any message you post is viewable by PayPal and the other party to the Dispute. If the Dispute is escalated to a Claim, PayPal may review and use the content of all posted messages during evaluation of the Claim. If you subsequently file a Chargeback, PayPal may use the content of any messages to dispute the Chargeback. You may not post any message that is offensive, discourteous, false, misleading, profane, abusive, threatening or otherwise inappropriate.

13.5 Closing Online Disputes. You or we will close all Disputes in one of the following ways:

Closing the Dispute as "resolved." The buyer can close the Dispute as "resolved" from the time it is filed until 20 Days after it is filed. Once a buyer closes a Dispute as "resolved," we will not allow it to be reopened or escalated to a Claim.
Escalating the Dispute into a Claim. Either party may close the Dispute by escalating the Dispute into a Claim within 20 Days of the date the Dispute is filed.
Issuing a full refund. The seller may choose to close the Dispute by issuing a full refund to the buyer. If we process a full refund in this way, we will close the Dispute and not allow escalation to a Claim. If the seller does not have a sufficient Balance to close the Dispute but tries to close the Dispute by issuing a full refund, we will automatically escalate the Dispute into a Claim.
Reaching other settlement. If the seller and buyer agree to a settlement other than a full refund, both parties agree to reflect the agreed settlement in the messages posted in the Resolution Center (so that we avoid resolving the Claim in a contrary manner).
Dispute auto-closure after 20 Days. We will automatically close Disputes 20 Days after initiation if the buyer has not escalated it to a Claim within that time period. Once we close a Dispute in this way, we will not allow the buyer to re-open the Dispute or file a Claim relating to the transaction. In certain circumstances, we may escalate a Dispute into a Claim (for example, where a number of other buyers have opened Disputes against a seller who has failed to respond to the notices of Dispute).

13.6 Escalating Disputes into Claims. If you are unable to reach a resolution with the seller within 20 Days of filing the Dispute or if you have reached a resolution with the seller but it has not been fully executed (for example: you have not received the refund or you have not received an exchange item that the seller agreed to send you), you should escalate the Dispute into a Claim in order to maintain your rights under the programs identified in section 13.1. You cannot file a Claim for reimbursement without first filing a Dispute in the Resolution Center.

13.7 Claims Procedures. If you escalate a Dispute into a Claim, we will gather information from you and the seller and determine eligibility for reimbursement under the programs identified in section 13.1. Here are some important things to remember about the Claim process:

If a buyer files a Claim asserting receipt of a Significantly Not as Described item, we will generally require the buyer to return the item to the seller at the buyer's expense and to provide proof of return delivery. In some circumstances, we may require the buyer to send the item to us or to a third party specified by us, to obtain documentation from a qualified third party substantiating the Claim, or to provide evidence that the item has been destroyed. In some instances, we may ask a buyer to support a Claim by filing and supplying a copy of a police report.
If a buyer initiates a Dispute/Claim and the amount in Dispute is greater than $100, PayPal will place the disputed amount (to the extent it remains in the seller's Account) on hold until the Dispute/Claim is resolved, and the seller will not be able to withdraw this amount while the Dispute/ Claim remains unresolved.
You may only file one Dispute/Claim per payment. You are not permitted to file a Dispute/Claim based on an "item not received" and then convert the same Dispute/Claim so that it is based on a Significantly Not as Described claim (or vice versa) if circumstances change following the filing of your initial Dispute/Claim.
Other than adding information you may not edit or change a Claim after filing it.
We may ask a buyer to identify the minimum refund that would be acceptable to settle the Claim. If you specify a refund amount that is less than the amount of the original transaction, and the seller agrees to refund the amount you specified, PayPal will consider the Claim to be successfully resolved.
After we close a Claim in favor of a buyer, a seller may appeal our decision on the Claim, but we generally will only grant the appeal if the seller is able to show that the buyer sent the item back to the seller in condition different than when the item was sold (with more than the normal wear from shipping). PayPal does not guarantee recovery of money from a buyer for a seller if a seller wins an appeal.

13.8 Claims Eligibility. In addition to the other limitations called out within this Agreement, the following limitations apply to Claims:

The PayPal Buyer Complaint Policy only applies to items purchased outside of eBay or eBay Express, the PayPal Buyer Protection Policy only applies to items purchased on eBay and Buyer Protection for eBay Express only applies to items purchased on eBay Express.To the extent that this section 13.8.a relates to the Buyer Complaint Policy, it is effective for items purchased on or after 01/17/07. To view the Buyer Complaint Policy terms and conditions for items purchased prior to 01/17/07 please refer to Exhibit B below.
Only registered PayPal members in good standing are eligible for reimbursement. If you purchase an item on eBay Express and you are not a registered PayPal User, you will have to sign up for a PayPal Account in order to seek reimbursement via the process outlined here.
Claims must be for payments for tangible, physical goods that can be shipped, and not all other payments, such as payments for intangibles, for services or for licenses and other access to digital content.
Items prohibited in the PayPal Acceptable Use Policy are ineligible for coverage.
For purposes of eBay items, the buyer must have sent a single PayPal payment for the full price of the item to the PayPal Account specified by the seller in the listing, and must have either used the "Pay Now" button or associated the payment with the eBay listing by entering the item number into the PayPal payment instructions. If the buyer sent payment to a different PayPal Account or by a different method, even at the seller's request, the transaction will not be covered.
For purposes of eBay Express items, the buyer must have completed the transaction by paying on the eBay Express website using either a PayPal Account or a credit card.
Buyers may only receive one reimbursement per eBay or eBay Express listing.
For multiple-listings paid with a single PayPal payment, each qualified listing is eligible for up to the maximum payout in coverage, but buyers may file only one Claim per PayPal payment. If you purchased multiple qualified items with a single payment, you must identify all the items on which you are seeking reimbursement in a single Claim.

13.9 eBay Items Eligible for PayPal Buyer Protection. Every item on eBay (except Live Auctions and vehicles) that meets the above requirements is eligible for PayPal Buyer Protection up to $200.00 USD, but items are only eligible for PayPal Buyer Protection up to $2,000.00 USD (and should be identified as eligible items in the eBay listing) if:

The seller's eBay feedback rating is at least 50; at least 98% of the seller's eBay feedback is positive, the seller is a PayPal User from an eligible country, the seller has a Verified Premier or Verified Business Account in good standing; and
The listing was on an eligible eBay site (eBay.com and certain other eBay sites self identified as such) and PayPal is listed as an acceptable payment method.

[mynaflzak]

Ah thanks... well that particular item is covered up to $200, but it sold for $144 including shipping, so guess it is ok... The seller has 97.8%, but really - the three bad feedback he has was because one package was lost in the mail, but he refunded everything.
Another one seems unfair, and the last one was given because the winner didn't notice that the auction said it was not working.

Haha... yes ground shipping sucks... I expect a used book from Canada, shipped with ground shipping. The worst part is that shipping was $16 ground and $59 airmail... for a $33 book i refused air mail