[Daruhuw]

I cant understand what the people are saying, then what little I do understand makes them seem like they are treating me like a moron. I have to go thru all these stupid steps to prove the my LCD is dead before they can replace it.
Here is the problem, currently I do not have my lcd because it's at my brothers house that's 5 states away so I told her it's the exact same problem I had before with the other 3
monitors that they sent me. She insist that they take this step even though I told her it's the exact same problem as before and I have done everything that they asked even though I did not in person.

/Rant

[sueplydup]

I gave Dell´s support 5 from 5 stars !
Although i had a few minor problems understanding the people (from the dialect, all Indian or Pakistani or something i think)
I told them about the problems i was having and 3-4 days later i already had a new Monitor free of hassle and any charges.

[Daruhuw]

I gave Dell´s support 5 from 5 stars !
Although i had a few minor problems understanding the people (from the dialect, all Indian or Pakistani or something i think)
I told them about the problems i was having and 3-4 days later i already had a new Monitor free of hassle and any charges.

Sadly, it hasnt been that good for me. I really wish it was but after having to have my monitor replaced so many times in a short peroid of time they need to realize their product is crap and give me another of equal or more value.

[plalleste]

They were pretty good for me, I had to get my Dell 2005FPW replaced twice where the first time when I had to call up, it was a pretty bad experience over the phone in which I ended up with two of the same monitors although they apologised and collected the extra one. I wasn't happy with the newly swapped monitor and called up again which suprisingly ended up being a pleasant experience and they even swapped my monitor with the updated model, the Dell 2007WFP which I'm extremely happy with at the moment

[qzgCVHex]

I've dealt with them a number of times, and every issue has been resolved promptly and without hassle. My laptop went in for service twice (my negligence), and I've had a couple other things swapped out on it. I always got my prepaid return box the next day, and it never took more than 2 or 3 days to get it back to me.

Also, I've always dealt with e-mail support. I really don't like talking to people on the phone, and it leaves a nice paper trail if you have to throw something back at them (no more, we didn't say that)

[icedrakona]

I gave Dell´s support 5 from 5 stars !
Although i had a few minor problems understanding the people (from the dialect, all Indian or Pakistani or something i think)
I told them about the problems i was having and 3-4 days later i already had a new Monitor free of hassle and any charges.

I agree 100%


It may take a bit to get through to them via the language barrior(s) but are very helpful once the issue(s) are understood. Much like microsoft support from my point of view.

[Blacksheepaalredy]

Dell server support is excellent.
However that isn't via an Indian call centre - well it has never been everytime I've called up.
We're based in the UK and we always speak to somebody in Ireland - sometimes a thick Irish accent can be difficult going but generally no problem.

I had an issue with my Dell 2005 widescreen LCD, however they swapped that over with a 2007 which was very nice of them and solved the problem.

I have spoken with Dell engineers and basically they get black marked every time they get something wrong and that is why you will find the helpdesk and engineers going through a script, getting you to check the obvious and sometimes making you feel like your talking to a fool.
If they take the callers word and the fault wasn't as described they get black marked, too many of those and they are shown the door.
Classic example maybe I'll call up support and say that I've got a faulty memory module - maybe I've run Memtest on a crashing Dell and it has thrown up an error.
Pretty conclusive, however if the person I speak to sends out an engineer (or just the part if I request that instead) and that doesn't fix the issue he gets into trouble.
Hence he will get me to run through his "script" of things to check which will confirm it's not the memory controller on the motherboard, it's not the RAID controller throwing up a false error message etc.

Generally speaking, with the exception of Crucial, Dell are my favourite company to deal with when it comes to technical support.

[Daruhuw]

I guess im only one who got transfered a bunch of times
I have th dell w2600 LCD which has died too many times, I wish they would just send me something else that works!