[Hamucevasiop]

Man it get's frustrating when you try to have something serviced through warranty, only to have the Manufacturer keep failing to actually fix the problem.

I have an Onkyo TX-NR609. I began to notice a popping noise coming from one of the surround channels when there are certain low frequencies in the audio stream. So naturally, I take it to a local Onkyo Authorized repair center to have it fixed per warranty. While it was there, I wanted them to fix another HDMI issue it had that I noticed.

So they say it will take up to 25days to be fixed, but once it was in the shop for 30days, I call to see what is going on. The shop said the HDMI board was on backorder and would take a month and half to come in. I wasn't happy with this, but not much I can do. So almost 3 months later, I get a call saying it was done and ready. So I pick it up, take it home, and within a day or two, I try it out and the popping noise is still there.

So back it goes to the repair center. Couple weeks later, they call me saying they can't reproduce the issue, but since the actual repair facility isn't to far, I make an appearance to physically demonstrate how to reproduce the popping noise and the tech and manager witness the issue first hand. And for more confirmation, they grab a couple more 609s they have in the building and wouldn't you know it, all of them have the same popping noise. The repair center says there is nothing they can do to fix it because it looks like an underlying design flaw.

So now I'm emailing Onkyo themselves and their support says its affected by a recall they had on the model. The problem is, my serial number isn't part of the affected group and the recall was for "Unexpected shutting down and static noise". I tried to tell them it was a popping noise, not a static noise and that the two are not the same, but they insisted that was the problem. Regardless, they send a box and return tag to have it shipped to a higher level repair facility.

Since I can't demonstrate the problem at this other facility, I make a recording of me demonstrating the problem and included a video that they could use to reproduce the problem themselves. So when I send it in, there is a DVD on how to reproduce the pop and what they need to do it themselves. So now I play the waiting game again.

Several weeks later, it comes back, with the DVD taped to the top, and I immediately test the receiver again, and yep, the popping noise is still there.

So it's now been 5 months and 3 shop visits and the one thing I have been wanting them to fix, is still not fixed.

[Patamuta]

sell it on ebay.

[DoctorTOneery]

Dude , its a Onkyo, might be better to just cut your losses and move on.

[bunkalapa]

I never had any problem with my Onkyo receiver but ya time to sell it and buy a Harmon Kardon.

[AndyScouchek]

I never had any problem with my Onkyo receiver but ya time to sell it and buy a Harmon Kardon.

And overpay?

[bunkalapa]

And overpay?

They sound better than any receiver in the price range. Have you ever felt the weight of their receivers compared to others? They use good power supply's unlike every other brand. I use to sell Onkyo, Pioneer, Sony, Denon, Yamaha, and HK. HK was the best.

[AndyScouchek]

They sound better than any receiver in the price range. Have you ever felt the weight of their receivers compared to others? They use good power supply's unlike every other brand. I use to sell Onkyo, Pioneer, Sony, Denon, Yamaha, and HK. HK was the best.

That's highly arguable that they are the best sounding and definitely boils down to personal taste too. Denon and Pioneer use great power supplies. With HK their pricing is offset a tier or two compared to the competition.

[bunkalapa]

That's highly arguable that they are the best sounding and definitely boils down to personal taste too. Denon and Pioneer use great power supplies. With HK their pricing is offset a tier or two compared to the competition.

Well ya nothing wrong with Denon or Pioneer. Using Polk Speakers as a reference movies on the HK were really clear compared to the other brands. At loud volumes playing music or movies If you closed your eyes it sounded like it was really in the room compared to sort of muffled coming out of a speaker sound. No distortion at all. The sound wasn't too bright and harsh the mids were really smooth as well.

[JackTimQSR]

That's highly arguable that they are the best sounding and definitely boils down to personal taste too. Denon and Pioneer use great power supplies. With HK their pricing is offset a tier or two compared to the competition.

The MRSP might be, but from what I have seen they are about the same price as Denon, Yahama etc equivalents (at least in the UK).

[Hamucevasiop]

I was actually thinking of going with Denon next if I can't get Onkyo to fix the receiver like they are supposed to.

I really like the receiver. It just has the one flaw with it.

[Rffkwfct]

Sucks bro, my Pioneers have been great. I would chuck it on eBay and grab a Pioneer 1021 (or 1022, newest model).

[AndyScouchek]

Well ya nothing wrong with Denon or Pioneer. Using Polk Speakers as a reference movies on the HK were really clear compared to the other brands. At loud volumes playing music or movies If you closed your eyes it sounded like it was really in the room compared to sort of muffled coming out of a speaker sound. No distortion at all. The sound wasn't too bright and harsh the mids were really smooth as well.

It really depends on the type of sound you are looking for and which speakers you match with the brand.

I have owned Yamaha, Sony, Pioneer, Denon, and HK and they all have their advantages.

Currently I have a Pioneer Elite and love it. My previous AVR was Denon and it was incredibly well built and manufactured in Japan, rather than China.

The Denon, for me, sounded fantastic but was a little too laid back but it worked in my old place where there were a lot of reflections. My Pioneer is on the bright side but incredibly detailed with a mountain of clean power.

[12Dvop4I]

I have an Onkyo TX-NR609. I began to notice a popping noise coming from one of the surround channels when there are certain low frequencies in the audio stream.

I used to have a 607 and I had a similar problem it was never when listening to audio rather when the source was turned off but the receiver was still on. I willing to bet the sounds was the same not sure of the fix though. Not that it bothered me much but I ended up getting a Yamaha.

[Hamucevasiop]

I used to have a 607 and I had a similar problem it was never when listening to audio rather when the source was turned off but the receiver was still on. I willing to bet the sounds was the same not sure of the fix though. Not that it bothered me much but I ended up getting a Yamaha.

I don't know if the sound is the same, but the cause is definitely different.

The best I can describe it is if you take the movie "The Dark Knight". During the opening, there is a moment of silence when the batman symbol is on the screen and then once the next scene starts, there is a deep low frequency thump in the audio stream. It is during this thump that I hear the click/pop from the surround right channel. It only happens when I have the THX mode turned on on the receiver. And it only happens occasionally, but enough to be quite annoying and I can reproduce it easily.