Dented new R11...I need your help!! - Page 2 - DiscussWorldIssues - Socio-Economic Religion and Political Uncensored Debate

**f6HLLFcw** · 06-20-2012, 04:19 AM

That shouldn't happen TM Cutomer Service is horrible sometimes, but they might help. Otherwise if you paid with a credit card golfsmith will have your order on file I think.

I've never had a problem with Taylormade and I have used their stuff for a while

Do you think it is ok to hit until I can take it in? I don't want to make it any worse and risk them not helping me. But I have a round Thursday and need a driver, obviously. My old one is from Jr. High and is too small. I would like to avoid that or borrowing. What do you think? I can take it Thursday after my round for sure.

I wouldn't touch it, anything in a situation like this can add or take away from the possibility of return. I would just use your 3 wood or even the old driver cause it's too dangerous in my own opinion to mess with it, what happens if you leave an obvious user mark and then they say no?

**Fededorbprago** · 06-20-2012, 04:42 AM

Well the dent itself is a user mark. I got up under it and the ball created the dent. Although I am pretty surprised with the amount of damage it did. That is my main worry. It isn't like a club defect (minus the fact that it did as much damage. Seems like it would have held up a little better). I did it myself witha poor swing. So that is really why I created the thread: to get everyone's feelings on what my options might be and if I will have any luck. I will just keep it stored away until Thursday and take it in to see what they say. Fingers crossed!

**Joesred** · 06-20-2012, 04:52 AM

Depending on where you bought it, I would take it back. I has a similar thing happen with a driver from Golfsmith after about a week and they swapped it out with a new one. As long as they don't think it ocurred mis-treating the club you should be fine.

Agreed. Normally places like Golfsmith simply return the club for a new one. It costs them nothing and they love to make customers who buy often happy

**crazuMovies** · 06-20-2012, 05:33 AM

Hmm... for a complete user error I'm surprised they replace clubs. That's pretty awesome that they'd replace it for you if it happens.

**FinanseMikky** · 06-20-2012, 07:38 PM

TMAG CS has always been fantastic for me.
But....in this case with the location of the dent, they may say that this dent looks like it was caused by slamming the club down into the bag and hitting another club.
Don't get me wrong...I am not accusing you of that at all. I'm just saying that the location of the dent and the severity along with the paint cracking could point them in that direction.
I'm pretty confident they will take care of you though. Please keep us updated !

**Fededorbprago** · 06-20-2012, 08:26 PM

Yes I can see them saying that as well. I am still so mad at myself for allowing this to happen! But my poor shot story is 100% true and I just hope they believe me. I am hoping that since I just bought new irons and this R11 (all TM and all from GS) within this month they will have some sympathy for a poor new college graduate. I am going tomorrow evening after I hit the links. I will most definitely give an update (hopefully with good news)!

**f6HLLFcw** · 06-20-2012, 08:31 PM

Yes I can see them saying that as well. I am still so mad at myself for allowing this to happen! But my poor shot story is 100% true and I just hope they believe me. I am hoping that since I just bought new irons and this R11 (all TM and all from GS) within this month they will have some sympathy for a poor new college graduate. I am going tomorrow evening after I hit the links. I will most definitely give an update (hopefully with good news)!

I'm surprised that you haven't gone immediately, I would before you dent up the driver on accident. Golf smith is good enough that you will probably walk out with a brand new one in no time, there is no point in putting more wear on it that normal, believe me if they have any reason to refuse it they will!

**Joesred** · 06-20-2012, 08:44 PM

Yes I can see them saying that as well. I am still so mad at myself for allowing this to happen! But my poor shot story is 100% true and I just hope they believe me. I am hoping that since I just bought new irons and this R11 (all TM and all from GS) within this month they will have some sympathy for a poor new college graduate. I am going tomorrow evening after I hit the links. I will most definitely give an update (hopefully with good news)!

You may want to call the store and let them know you'd like to speak with the manager that evening. Them knowing beforehand will help your case.

**Fededorbprago** · 06-20-2012, 08:48 PM

I would love to go but I am out of town ad can't get to GS until tomorrow. Otherwise I would have gone straight there after I did it! I am not using it. Simply keeping it covered and clean until tomorrow.

**f6HLLFcw** · 06-20-2012, 08:51 PM

I would love to go but I am out of town ad can't get to GS until tomorrow. Otherwise I would have gone straight there after I did it! I am not using it. Simply keeping it covered and clean until tomorrow.

Oh I see what you mean, for some reason I thought you were going to use it haha, well I hope that they'll give you a new one and who knows, if there aren't any r11 in stock they may give you and R11s

06-20-2012, 04:19 AM	#21
f6HLLFcw Join Date Oct 2005 Posts 538 Senior Member	That shouldn't happen TM Cutomer Service is horrible sometimes, but they might help. Otherwise if you paid with a credit card golfsmith will have your order on file I think. I've never had a problem with Taylormade and I have used their stuff for a while Do you think it is ok to hit until I can take it in? I don't want to make it any worse and risk them not helping me. But I have a round Thursday and need a driver, obviously. My old one is from Jr. High and is too small. I would like to avoid that or borrowing. What do you think? I can take it Thursday after my round for sure. I wouldn't touch it, anything in a situation like this can add or take away from the possibility of return. I would just use your 3 wood or even the old driver cause it's too dangerous in my own opinion to mess with it, what happens if you leave an obvious user mark and then they say no? Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

06-20-2012, 04:42 AM	#22
Fededorbprago Join Date Oct 2005 Posts 405 Senior Member	Well the dent itself is a user mark. I got up under it and the ball created the dent. Although I am pretty surprised with the amount of damage it did. That is my main worry. It isn't like a club defect (minus the fact that it did as much damage. Seems like it would have held up a little better). I did it myself witha poor swing. So that is really why I created the thread: to get everyone's feelings on what my options might be and if I will have any luck. I will just keep it stored away until Thursday and take it in to see what they say. Fingers crossed! Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

06-20-2012, 04:52 AM	#23
Joesred Join Date Oct 2005 Posts 481 Senior Member	Depending on where you bought it, I would take it back. I has a similar thing happen with a driver from Golfsmith after about a week and they swapped it out with a new one. As long as they don't think it ocurred mis-treating the club you should be fine. Agreed. Normally places like Golfsmith simply return the club for a new one. It costs them nothing and they love to make customers who buy often happy Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

06-20-2012, 05:33 AM	#24
crazuMovies Join Date Oct 2005 Posts 512 Senior Member	Hmm... for a complete user error I'm surprised they replace clubs. That's pretty awesome that they'd replace it for you if it happens. Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

06-20-2012, 07:38 PM	#25
FinanseMikky Join Date Oct 2005 Posts 435 Senior Member	TMAG CS has always been fantastic for me. But....in this case with the location of the dent, they may say that this dent looks like it was caused by slamming the club down into the bag and hitting another club. Don't get me wrong...I am not accusing you of that at all. I'm just saying that the location of the dent and the severity along with the paint cracking could point them in that direction. I'm pretty confident they will take care of you though. Please keep us updated ! Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

06-20-2012, 08:26 PM	#26
Fededorbprago Join Date Oct 2005 Posts 405 Senior Member	Yes I can see them saying that as well. I am still so mad at myself for allowing this to happen! But my poor shot story is 100% true and I just hope they believe me. I am hoping that since I just bought new irons and this R11 (all TM and all from GS) within this month they will have some sympathy for a poor new college graduate. I am going tomorrow evening after I hit the links. I will most definitely give an update (hopefully with good news)! Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

06-20-2012, 08:31 PM	#27
f6HLLFcw Join Date Oct 2005 Posts 538 Senior Member	Yes I can see them saying that as well. I am still so mad at myself for allowing this to happen! But my poor shot story is 100% true and I just hope they believe me. I am hoping that since I just bought new irons and this R11 (all TM and all from GS) within this month they will have some sympathy for a poor new college graduate. I am going tomorrow evening after I hit the links. I will most definitely give an update (hopefully with good news)! I'm surprised that you haven't gone immediately, I would before you dent up the driver on accident. Golf smith is good enough that you will probably walk out with a brand new one in no time, there is no point in putting more wear on it that normal, believe me if they have any reason to refuse it they will! Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

06-20-2012, 08:44 PM	#28
Joesred Join Date Oct 2005 Posts 481 Senior Member	Yes I can see them saying that as well. I am still so mad at myself for allowing this to happen! But my poor shot story is 100% true and I just hope they believe me. I am hoping that since I just bought new irons and this R11 (all TM and all from GS) within this month they will have some sympathy for a poor new college graduate. I am going tomorrow evening after I hit the links. I will most definitely give an update (hopefully with good news)! You may want to call the store and let them know you'd like to speak with the manager that evening. Them knowing beforehand will help your case. Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

06-20-2012, 08:48 PM	#29
Fededorbprago Join Date Oct 2005 Posts 405 Senior Member	I would love to go but I am out of town ad can't get to GS until tomorrow. Otherwise I would have gone straight there after I did it! I am not using it. Simply keeping it covered and clean until tomorrow. Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

06-20-2012, 08:51 PM	#30
f6HLLFcw Join Date Oct 2005 Posts 538 Senior Member	I would love to go but I am out of town ad can't get to GS until tomorrow. Otherwise I would have gone straight there after I did it! I am not using it. Simply keeping it covered and clean until tomorrow. Oh I see what you mean, for some reason I thought you were going to use it haha, well I hope that they'll give you a new one and who knows, if there aren't any r11 in stock they may give you and R11s Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

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