[spacecrafty]

I'm not saying this about the OP at all

but I commonly see golfers show up at demo days just to goof around and hit free range balls

some guys at a demo day are serious shoppers, and others not so much. I think a lot of the confusion and bad experiences happen when there's confusion as to which golfers are shoppers and which ones are there for the free range balls

Hopefully this isn't being web pompous, but if companies behave in such a way that they are rude to people they think might just be there for the range balls, that is unacceptable. I don't think this is SOP for Callaway, nor any company, but all companies have bad apples. I would have gotten the salesmen's business cards and reported them to Callaway. They don't know that someone who is looking today isn't buying tomorrow. And it seems to me that the story in question were people who were serious anyway, not just looking.

[q9h9pPne]

I just wanted to apologize for my initial post, I was a bit rash in some of my comments towards Callaway in general. I was just fairly frustrated and quite a bit offended.

The more I think about it I agree it must be just this individual and the company needs to know about how he is treating people.

I will post the letter I am submitting and the response we receive for anyone interested.

[Patgaepx]

This just wasn't the case, we told them exactly what we were looking for (to get him fitted into a completely new set).

When they finally came over to us after about 30 minutes of being there (no big deal we didn't mind waiting) he pulled a driver out first and walked over with us. My father made the comment "This is a stiff flex, I usually game a regular, could I try one of those first?" The guy actually scoffed and made some comment under his breath as he was walking away. He actually rolled his eyes, I was blown away immediately by that. There were several incidents equally as apauling before made father turned and said "You know, I don't think I really want new clubs any more".

Honestly, for someone who is supposed to be trying to bring more people to the game, this is extremely poor. My father loves the game of golf as much as the rest of us, and to be told "your swings all over the place" and then to walk away essentially giving the impression that he is not/will not be good enough at golf to warrant the time of this person was a blow to his ego, I could see it on his face. Just completely unacceptable and unwarrented.




Good point, I should let them know as I do have his name. Though I am not looking for any hand outs, just disappointed and your right, if they don't know about it they can't fix it.

Let Callaway know of the situation. I promise you this guy's boss would be very interested in your experience.

[bingookenoo]

Good point, I should let them know as I do have his name. Though I am not looking for any hand outs, just disappointed and your right, if they don't know about it they can't fix it.

Yeah you gotta let the company know about this. A friend told me he'd rather a customer called with a gripe than a cancellation, can't fix it unless he knows about it.

[FjFHQLJQ]

Wow... Just wow. Definitely let Callaway know, ASAP!

[uneniaPhenits]

I'm not saying this about the OP at all

but I commonly see golfers show up at demo days just to goof around and hit free range balls

some guys at a demo day are serious shoppers, and others not so much. I think a lot of the confusion and bad experiences happen when there's confusion as to which golfers are shoppers and which ones are there for the free range balls

Why would this even matter? The whole point of demo days is to get people to hit your equipment, no? In fact, I don't know that there's a single demo day I've ever attended where I've said "I am here to buy something."

That said, I'm definitely in the group who, if blown away by a piece of equipment, will make a purchase, but that's up to the quality of the service and the quality of the equipment.

I'm sorry you had a bad experience CapC.. As noted already, you should definitely send a message out to Callaway. I bet they'd be as disappointed to hear about as you were actually experiencing it.

[vansVoish]

I'd post it on their FB page as well. Let em know how dissatisfied you are. Bet they try and fix it!

[Erossycuc]

Taking it to Facebook seems a bit public to me.

Praise in public, criticize in private

[WGRocky]

and if you want results,

write an actual letter, and mail in in the real mail with a stamp (be sure to include your address in the body of the email)

an actual physical letter carries much more weight than an email or phone call

[WGRocky]

Why would this even matter? The whole point of demo days is to get people to hit your equipment, no? In fact, I don't know that there's a single demo day I've ever attended where I've said "I am here to buy something."
.

there are people who go to demo days just to bang balls, golfers who don't even really care what club they're hitting.. they just want free range balls
if reps come to check on them, they can be surly or rude to the reps

those people are part of the reason reps get jaded....

everyone has different intentions at a demo day, most have good intentions, others just want anything free and are rude.